Data Analyst, Business Insights - Us, Remote

Qualifications

• Curious, collegial, collaborative, meticulous, and influential.
• Ability to train, test, and evaluate predictive models and then articulate business value of both the models and their predictions.
• Expertise in Salesforce data model and CRM processes is a plus.
• Expertise in AWS Cost and Usage data is a plus.
• Reports to Senior Director of Business Insights.
• Formal training and real-world experience using statistical analysis.
• Exceptional analytical, technical, and presentation skills.
• Broad knowledge of SaaS business operations: e.g. Sales Funnel, Marketing Attribution, Support Case Management, Services Projects, Cloud Operations, and Product Usage and Adoption.
• Proficient in SQL and other analytical languages such as R, Julia, Python, and Git.
• B2B Preferred
• 2-5 years of experience producing transparent and reproducible analysis.

Responsibilities

• Develop original research that proactively supports innovation and improvement.
• Present findings and recommendations back to stakeholders.
• Bridge the gap between information needs of the senior management team and the data collected by the business.
• Prioritize potential research based on complexity, effort, estimated value, and alignment to strategic goals of business.
• Partner with stakeholders to articulate information needs and hypotheses.
• Write code to wrangle, model, and visualize data.
• Own the research from beginning to end.
• Collaborate with teams across Sales, Marketing, Customer Success, Product, and Operations to improve processes, systems, and data quality.