Senior Associate Patient Access Operations (Quality Analyst) (Tampa Or Us-Remote)

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Senior Associate Patient Access Operations (Quality Analyst)

Live

What you will do

Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.

Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!

Under the general direction of the HUB Senior Manager, this Quality Analyst is responsible for ensuring the efficiency of the HUB processes and personnel. This position will evaluate performance across all types of the omni channel contacts with customers. The Analyst will work cross-functionally with Knowledge Management, Training and Operation Supervisors to assist in closing any gaps and to drive continuous improvement of HUB services.

Key Responsibilities:

• Assist in the design of monitoring format and establishing quality standards
• Build a practical plan to address business needs
• Analyze data management system information for training opportunities or gaps
• Perform quality assurance monitors and complete checklist
• Collaborate through calibration sessions with Leadership, Training and Knowledge Management to ensure consistent evaluation
• Provide feedback to Advocates, Leadership and Trainers
• Perform side by sides and call listening sessions

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The operations professional we seek is a detail oriented with these qualifications.

Basic Qualifications:

Master's Degree

Or

Bachelor’s degree and 2 years of patient access experience

Or

Associate’s degree and 6 years of patient access experience

Or

High school diploma / GED and 8 years of [patient access experience

Preferred Qualifications:

• Ability to easily adapt to change and prioritize based on business need
• Skilled at active listening and analytical capability
• Bachelors Degree
• Previous experience working with a quality monitoring management system is preferred
• 3+ years working in HUB operations or similar proven experience
• Proficiency with MS Office products
• Attention to detail, prioritization skills and time management
• Strong facilitation, communication, motivational and social skills

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The annual salary range for this opportunity in the U.S. is $75,180-$93,948.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans and bi-annual company-wide shutdowns

Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Join Us
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancers, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.