Cx Content Marketing Manager

About This Role
Zoom is looking for a Content Marketing Manager to help develop content marketing strategies and create content with a heavy focus on the customer experience (CX) industry and related topics and technologies, including AI. This person will inform quarterly content strategies and source and write a variety of content aligned to the buyer and customer journeys.
What You’ll Do

• Work with influencers to create impactful content for Zoom and external partner channels
• Collaborate with internal stakeholders and subject matter experts to transform Zoom products into engaging, story-driven content targeting specific audiences
• Cross-reference data from brand, paid, and social to inform the content strategy
• Partner with the product team to produce external-facing messaging based on current CX trends
• Create and inform quarterly content plans aligned with campaigns, product releases, and thought-leadership themes
• Liaise with customers to capture and share their success stories for using Zoom in the contact center space
• Organize, manage, and post content (Google Docs, Asana, and WordPress)
• Review and provide feedback on content produced by teammates
• Evaluate the success and effectiveness of content through ongoing analysis and monthly reporting on organic traffic and lead-generation initiatives
• Develop impactful content strategies that align with business, partner, product, and company objectives
• Source, write, and edit blogs, whitepapers, research reports, and customer case studies to drive awareness, boost engagement, and create leads

What We’re Seeking

• An unwavering commitment to accuracy, grammar, and spelling
• An adept writer with expertise in marketing for a high-growth technology organization and writing for a variety of B2B audiences
• Excellent sense of good visual design and how it pairs with copy
• Bachelor's degree in marketing, communications, or a related field
• 8+ years of experience in marketing communications, with at least 2 years of marketing experience at a B2B company in the CX space
• Creative, imaginative, organized, and reliable
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously

Minimum
Salary Range or On Target Earnings:
$89,800.00
Maximum
$209,600.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom

• Zoom with us!
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Hear from our leadership team
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.
• Find us on social at the links below and on Instagram

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].