Customer Experience Coordinator Jobs

Customer Experience Coordinator – Contract – New York City, NY– $18.00-$21.00/hr

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our Client is seeking a Customer Experience Coordinator in New York City, NY.

Role Description

Role is very data-focused; almost zero communication with users. Someone will literally put their headset on, listen to music, and just work wizardly through multiple screens. It’s a very procedural-type role, taking quotes and purchase orders and aligning them to the right places- using proprietary software, Salesforce, some old Oracle software product (that they’ll be replacing). So someone good with technology and quick to navigate from site to site is what this role is all about.

• Responsible for receiving and processing a large volume of complex order types and ensuring these payments are entered accurately

• Maintain data entry requirements, ensure rates used in purchase orders are appropriate as agreed with sales team

• Conduct weekly audits of processed orders to ensure accuracy of new revenue calculations

• Review orders for completeness according to reporting procedures and communicate with customer purchasing departments for further processing of incomplete orders

• Use Salesforce to record processed orders and communicate relevant information with sales, renewal, and customer success representatives

• Calculate and compile order-related statistics, and prepare reports for management

Skills & Requirements

• Must have Bachelors Degree and strong preference is to have business, communications, or management information system majors

• Some customer service experience

• Detail-oriented and exceptionally organized

• Energetic self-starter who thrives in a fast-paced team environment

• Strong written and oral communication skills

• Experienced with Microsoft Word and Excel, Salesforce experience a plus

• Comfortable with technology and passionate about bringing technology into the classroom

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.