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Customer Experience Manager Jobs

Company

Piper Maddox
Address New York, NY, United States
Employment type FULL_TIME
Salary
Category Appliances, Electrical, and Electronics Manufacturing,Renewable Energy Semiconductor Manufacturing
Expires 2023-09-28
Posted at 7 months ago
Job Description

Customer Support/Success Specialist – E-Mobility


Piper Maddox has partnered with a technology-first EV charging company building the next generation of solutions to bring the market to 100% mass EV adoption. They are in search of Customer Support/Success Specialists to maintain high-end experiences for both users and clients. This is an opportunity to be a part of a rapidly growing company committed to promoting clean energy.


Responsibilities:

  • Project manage the lifecycle of each support ticket in collaboration with internal and external teams with the goal of improving end users' overall experience
  • Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
  • Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
  • Manage post-sale client relationships from onboarding to renewal and everything in between


Qualifications:

  • Experience working in the PropTech or multi-family real estate industry is a plus
  • 2-3 years of professional experience in a client-facing or customer success role
  • Genuine passion for the environment and electric mobility
  • Previous background in enterprise technology companies or service-oriented businesses


Benefits:

  • Health, dental, and vision benefits at no cost to the employee
  • Unlimited PTO
  • An energetic, high-growth startup environment