Client Experience Coordinator Jobs

Are you looking for a tight-knit, merit-based community with uncapped potential for growth? Do you want direct exposure to the leading financial services firms? Are you naturally curious? Are you relationship oriented? Are you resourceful, imaginative, and organized? Does excellence matter to you? Do you enjoy lively team events and consistent banter? Do you love dogs? If you answered “yes” to many of the above, Goldsmith & Co. may be the place for you!

Who we are: An amalgamation of aspirational entrepreneurs, college athletes, irreverent stand-up comedians, surfers, fashion lovers, land-rover restoration experts and more!

Goldsmith & Co. is one of the leading organizational consulting firms in the U.S. We consult with Founders, CEOs, and senior business leaders across private equity, venture capital, hedge funds, and diversified asset management to harmonize strategy and talent.

Committed to our apprenticeship model of hiring and developing talent internally, all members of the team work directly with our Founder and Partners and are given early and unique exposure to our clients and ever-expanding range of projects. We are merit-based rather than hierarchal, and reward strong performance with increased responsibility, opportunity, and cheddar!

What we’re looking for: An energized, engaging, and process driven client-facing ninja!

Goldsmith & Co is seeking to hire a New York-based Client Experience Coordinator to cultivate relationships with our diverse array of clients and help expand the firm’s business through increased operational efficiency. The ideal candidate for this position thrives in a fast paced, highly collaborative, entrepreneurial environment. You will work as the voice of our team to ensure the richest possible experience for our clients.

How You’ll Contribute:

• Owning and managing candidate records through our CRM and updating data in real time.
• Help lead special projects that align with the Recruiting Team's mission and growth.
• Build and maintain relationships with clients and candidates by managing written and verbal communication to drive the firm’s recruitment process forward.
• Lead and collaborate with our team to enhance the coordination and research processes for optimized efficiency.
• Understand key client dynamics and internal priorities to efficiently coordinate client and candidate meetings and recurring project update calls.
• Provide a bridge of robust communication between our clients and our research team.
• Strategically and proactively manage projects to ensure successful outcomes while working on multiple assignments with shifting priorities.

Who You Are:

• Curious – You maintain a growth-mindset and are eager to ask questions, research new topics, and apply learnings skillfully. You approach everyday problems with innovative and creative solutions.
• Collaborative – You thrive in an entrepreneurial fast-paced environment and know when to take ownership and when to ask for help.
• Proactive Self-Starter – You are a fast learner with a high EQ and can anticipate what is needed in advance. You don’t wait for someone else to ask you to do something, you beat everyone else to get it done.
• Animal Lover – You enjoy hanging out in a pet-friendly community, specifically around our firm’s Boxer, Homer!
• Project Management Guru - You are process oriented, technology fluent, and enjoy building new ways of working to ensure that the team is working as efficiently and effectively as possible.
• Multi-Tasking "Athlete” – You demonstrate the endurance and ability to handle multiple conflicting priorities at once. You are excited by a challenge and can manage external pressure.
• Detail-Oriented – You are hyper-organized, analytically rigorous, and have a keen eye for detail.
• Resilient – You take feedback in stride and are focused on continued improvement and growth.
• Trustworthy – You have a proven ability to handle confidential information with discretion and demonstrate the highest level of professionalism.
• A Strong Communicator – Building relationships is one of your core competencies. You care about delivering top-notch client service and maintaining high-level relationships. You are articulate and eloquent in-person, over the phone, and in writing.