Customer Experience Director Jobs
By Palmetto At Charlotte, NC, United States
Escalation management and experience handling emergency, high-touch issues
Manage the CX P&L, negotiate and manage all vendor relationships
Build upon the existing data structure, and leverage the data within to focus and prioritize the organization’s consumer experience roadmap.
In partnership with other departmental leaders, continually optimize key customer-facing processes that differentiate Palmetto’s consumer experience, and provide opportunities for scale.
8-10 Years in a strategic CX Role, with CX operations experience as well
Experience developing or implementing Voice of Customer (VoC) and/or Voice of Employee (VoE) programs and strategies
Customer Experience (Cx) Consultant
By Techaxis, Inc At United States
Knowledge of traditional management consulting techniques including vision documents, roadmaps and value cases.
Perform CX analysis, discovery, value analysis, product management and recommendations.
Knowledge of CX consulting methodologies and CX platforms in at least one area of Sales, Marketing, Service and Commerce.
Support business development through opportunity identification and learn new tools in the CX domain to help customers.
Relevant years in consulting, or relevant agency and business software consulting with at least 2 years related to CX Consulting.
Customer Experience Lead Jobs
By Revive Media At Los Angeles, CA, United States
Develop and maintain the digital experience for customers, including order booking + management and campaign reporting
2+ years experience with Project Management and/or User Experience
Facilitate customer interviews to improve the customer experience and test new features
Increase adoption of Revive’s platform among Revive customers by creating a more seamless, enjoyable, and impactful user experience
A/B test new customer experiences and strategies to assess impact
Bachelor's degree or comparable experience
Customer Experience Operations Consultant
By El Pollo Loco, Inc. At Costa Mesa, CA, United States
Qualifications – Education, Experience, License/Certifications:
Evaluates data and makes formal recommendation of a Customer Experience Software to management
Gains a thorough understanding of current Customer Experience programs and software through observation and analysis
Evaluates current Customer Experience program and software for areas of opportunity and efficiency and make recommendations for improvement
Creates, evaluates, and administers the RFP process for Customer Experience Software providers
Leads the implementation of new Customer Experience Software
Customer Experience Coordinator Jobs
By Hawthorne Lane At Washington, DC, United States
Tech-savvy. You are familiar with MS Excel and Word and have previous experience with data entry.
Experienced. You have previous experience in customer service and office administration.
Provide global members with registration and meeting information to resolve any problems or issues.
Establish strong relationships with all members through prompt and timely responses.
Maintain databases and registration systems by ensuring all information is correct and updated.
Follow all policies and procedures while completing all duties.
Customer Experience | Weekends Jobs
By Ramp At New York, NY, United States
Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
Minimum 2 years of experience supporting a technical product in customer support
Minimum 1 year of experience handling phone calls
Excellent verbal and written communication skills
Experience collaborating closely with teams outside of support
Investigative and critical thinking skills
Director Customer Experience Center
By VSP Vision Care At United States

Typically Has The Following Skills Or Abilities

Supervisor, Customer Experience Jobs
By Employer Direct Healthcare At Dallas, TX, United States
Assists in planning and implementing department goals and makes recommendations to senior management to improve efficiency and effectiveness
Partners with Member Services Director to ensure effective client implementation and keeping the account management contact aware of issues and trends
Supports Member Services Director with driving defined metrics to achieve client, company, and member experience goals
Preferred 2 or more years of experience in Healthcare space
Preferred experience as a Care Advocate ; 1-2 years
2-5 years’ experience in Service Center environment: REQUIRED
Sr. Business Consultant- Customer Experience/Customer Workflows (Servicenow)
By Cask At United States
Education, Certifications and/or Experience Qualifications
Extensive experience in process management competencies
Extensive experience in Organizational Change Management
Customer Service Management Foundations (ServiceNow) or Client Relations certification
Business Process Management (BPC) training/certification
Demonstrated knowledge and experience with customer workflow enterprise platform technologies
Director, Customer Experience (Remote)
By Walgreens At Deerfield, IL, United States
Proactively identifies strategies and opportunities to improve customer experience processes and service delivery.
Removes barriers and helps resolve complex issues escalated by the customer experience team.
Partners closely with cross-functional teams to develop and implement Customer Experience strategies.
Develops and influences cross-functional policies and processes that impact the Customer Experience.
Leads Customer Experience team to coordinate customer experience efforts across various initiatives and identify and address gaps and overlaps.
Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level.
Director, Customer Experience Jobs
By Greystar At United States
Experience leading change management efforts across sites
Interest and/or experience in the following: Agile product management, user experience research, implementation and rollout
Experienced RPM or Director with people management experience, preferred
Coordinate with Customer Experience Leadership Team to remove roadblocks when needed
Collaborate with User Experience Designer to conduct on-site research with residents and team members
Experience managing and providing professional development to team members
Customer Experience Assistant - South Hill
By Pierce County Library System At Steilacoom, WA, United States
Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
Integrated Library System, Inventory or Data Management system experience
Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.
Basic keyboard and alpha/numeric data entry skills
Basic PC navigation skills in a windows based environment; ability to connect and print Customer Experience Specialist- Steilacoom
Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities –
Customer Experience Manager Jobs
By The Home Depot At Manchester, NH, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
No additional years of experience
Minimum Years Of Work Experience
Preferred Years Of Work Experience
25% Service - Drive customer service and associate engagement; coach associates on proper customer service techniques and
Ensure team is providing the highest level of customer service
Customer Experience Manager Jobs
By JumpCrew At Nashville, TN, United States
Experience with Google Ad Manager
Implement and manage online advertising campaigns
Perform the day-to-day ad scheduling in multiple platforms, including Google Ad Manager, CMS, Waze and Programmatic Ads.
1-3 years minimum hands-on experience within implementing advertising campaigns
Experience within CRMs - Salesforce, Outreach
Relevant industry experience working in a B2B advertising setting
Customer Experience Trainer I
By BioSpace At Houston, TX, United States
Excellent time and classroom management skills.
Conducts customer service training as well as training in other various areas (including personal development skills) and soft skills.
Identifies areas of opportunity for development of skills for career and personal growth.
Bachelor’s degree or equivalent experience in Business or related field.
SAP, ERP, or Business Systems experience required.
Minimum two (2) years’ previous experience as a trainer, corporate training specialist, or related position.
Customer Experience Systems (Salesforce/Ecommerce/Martech)
By Robert Half At Atlanta Metropolitan Area, United States
Serve as primary contact between customer experience leadership and IT capabilities
Understand and document cross system process flows, integrations, reporting, and workflow requirements impacting areas of responsibility
Work with business and technology stakeholders to prioritize requirements, make technology decisions
Clarify strategy, scope, and end state capabilities, secure commitments, and maintain accountability for deliverables
Communicate changes, enhancements, and modifications of business requirements
Assist in conducting research of alternatives and cost/benefit analysis
Customer Experience Coordinator Jobs
By Orveon Global At Columbus, OH, United States
Excellent multi-tasking, time management, and organizational skills
Manages escalations to ensure consistent application of customer service philosophy and accuracy of customer service processes across all channels.
Leads by example in all quality and calibration meetings to help create the ultimate brand experience.
Ensure that the client experience consistently meeting Orveon. Global standards through coaching and role-modeling of desired behaviors.
Work with brands to identify site-wide opportunities to elevate the customer experience and sales.
2+ years of retail or customer service experience in a call center environment
Customer Experience (Cx) Analyst
By Solarity Credit Union At Washington, United States
Bachelor's degree in a related field and/or related certification strongly preferred
CX Certification or degree preferred, e.g. Forrester, Nielsen Norman Group, Institute of Human-Centered Design, etc.
3+ years of analyst experience. Familiarity with financial services a plus.
Knowledge of principles and processes for providing customer and personal services
Knowledge of process mapping, research methodologies, and design thinking strongly preferred.
Stellar communication skills, including written, verbal and listening skills.
Director, Customer Experience Strategist
By Merck At North Wales, PA, United States
Experience working on transformational programs or change management initiatives
Uses customer research, data, market dynamics and competitive assessments to develop an end-to-end experience strategy for key stakeholders at our Company.
Program Design: Inform and approve requirements for solutions, with a focus on seamless and coordinated support across solution types
Define KPI’s and establish metrics to measure performance of designed experiences
Knowledge of various research methods and which are the best to utilize in any given brand team challenge.
Significant experience leading different types of primary and secondary research efforts.
Customer Experience Manager Jobs
By Brilliant Earth At Charlotte, NC, United States
Exceptional time management skills and accountability
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.
Partner with our customer care team to problem-solve customer experience escalations, ensuring the best possible experience for all customers.
Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
Experience managing people in retail or direct-to-consumer sales, ecommerce and/or luxury product experience a plus

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Coordinator to join our team and help us provide an outstanding customer experience. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication and problem-solving skills, we want to hear from you!

A Customer Experience Coordinator is responsible for providing excellent customer service and ensuring that customers have a positive experience when interacting with the company. They are responsible for responding to customer inquiries, resolving customer complaints, and providing helpful advice and guidance to customers.

What is Customer Experience Coor Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to problem solve and think critically
• Ability to work independently and as part of a team
• Proficiency in computer software applications
• Knowledge of customer service principles and practices

What is Customer Experience Coor Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices

What is Customer Experience Coor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services

What is Customer Experience Coor Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a customer-facing role

What is Customer Experience Coor Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide helpful advice and guidance to customers
• Resolve customer complaints and issues
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Track customer service metrics and