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- Entry Level Customer Service
- Customer Experience
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- Remote Entry Level Sales Experience
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- Customer Experience Level 1
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Customer Experience | Entry Level
Company | Ramp |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-07-13 |
Posted at | 10 months ago |
Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. Over 12,000 customers cut their expenses by 3.5% per year and close their books 8x faster by switching to the Ramp platform.
- Work directly with some of the fastest growing companies in the US
- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Help Ramp scale effectively by handling support requests over phone and email
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Ramp Platform inside and out to maximize effectiveness with our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
- Help us maintain an industry leading satisfaction rate with our customers
- Desire for ownership and growth in role over time
- Investigative and critical thinking skills
- Ability to work on the weekends
- Excellent verbal and written communication skills
- Strong background in customer support via email and phone
- Experience collaborating closely with teams outside of support
- Experience working with Zendesk tooling
- The annual expected compensation range for the target level for this role in NYC ix $46,750-$55,000 + target equity + benefits (including medical, dental, vision and 401(k). This role will be paid hourly with a minimum hourly expectation.
- Please note only 401k contributions made while employed by Ramp are eligible for an employer match
- WFH stipend to support your home office needs
- Fertility HRA Up to $5,000 per year
- Parental Leave
- Relocation support
- One Medical annual membership
- Wellness stipend
- Pet insurance
- Unlimited PTO
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- 401k (including employer match)
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