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Customer Education Program Manager
Company | Samsara |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-22 |
Posted at | 11 months ago |
Who We Are
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- Gather, assess, and integrate technical information and best practices from subject matter experts, product owners, and thought partners
- Continuously improve educational content using creative approaches to inspire learners based on industry best practices
- Develop, deliver, localize, and administer multimodal learning programs (e.g., webinars, certifications) and related content, designed to engage customers and positively impact success metrics
- Become a subject matter expert in key Samsara products and the application of solutions
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Utilize data and research to scope, plan, drive, and measure the impact of complex cross-functional projects supporting our customer education strategy
- Scope and spearhead research initiatives and customer feedback loops to enhance learning content, personas, programs, and platforms
- Facilitate program events, webinars, and customer training sessions
- Proven program management and influencing skills, with the ability to manage project teams and become a thought partner to stakeholders
- At least 2-3 years of experience with interactive elearning and/or video development including related tools (e.g., Articulate 360 Rise/Storyline, Camtasia, Adobe Premiere)
- Experience working with a major LMS (e.g., Docebo, Skilljar, Lessonly)
- A solid understanding of Samsara products with the ability to quickly learn new technologies
- At least 4-6 years of experience developing and driving learning programs in a technical/SaaS environment
- Track record of working cross-functionally to deliver programs that demonstratively improve learner engagement
- Excellent written and oral communication skills with the ability to explain technical concepts using simple language
- Experience implementing modern learning theories and methodologies
- Background in learning experience design and/or curriculum development
- Multilingual facilitation skills; can develop and deliver training in additional languages (English, Spanish, French, and/or German)
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