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Customer Program Manager Jobs

Senior Customer Technical Program Manager
By NVIDIA At Santa Clara, CA, United States
Regularly communicate executive level program report status and key issues to management.
8+ years in a high-tech electronics industry with a focus on complex customers program/project management.
BS/MS Engineering or Computer Science (or equivalent experience).
Strong technical savvy, including server development and datacenter qualification/deployment.
Supreme leadership skills across broad and diverse functional teams
Strong technical background and experience working with customers in Data Center/Edge Cloud development/deployment environment.
Customer Program Manager Jobs
By BayOne Solutions At United States
Program Manager (Voice of Customer)
Day to Day Responsibilities of this Position and Description of Project:
- Create weekly Spotlight Dashboard usage reports, offering insights and suggested report configuration updates.
● Great verbal and written communication
● Qualtrics familiarity a plus
- Partner with Tools Access / eWatch to improve triage and referral processes.
Senior Customer Program Manager
By Aeva At Mountain View, CA, United States
Three to five years of experience in business development/sales, automotive program management, account management or customer success
Interface with assigned customers to distill requirements, requests, and issues into actionable tasks for the greater cross functional teams
Communicate effectively with both internal and external senior managers to better understand customer needs and share learnings
Working knowledge of automotive and/or industrial product development cycles, supply chain interdependencies and commercial terms impacting revenue recognition
Experience successfully managing rigorous customers in automotive and industrial markets in competitive, dynamic, and fast growing automation.
Exceptional benefits: Medical, Dental, Vision, and more
Customer Engagement Program Manager
By Microsoft At , Redmond, 98052 $91,800 - $178,800 a year
4+ years of operations experience managing multiple engagements, including, but not limited to, strategy, execution, conflict resolution, project prioritization, process improvement.
Drive the strategy and execution of the executive briefing program to achieve business goals.
Support inclusion of a global audience with an understanding of political, economic, and cultural norms.
Ability to develop working relationships with stakeholders
Foundational understanding of enterprise technology trends such as digital transformation and cloud computing and/or Microsoft’s enterprise solutions.
Customer Program Director Jobs
By GMR Marketing At United States
Guest Experience & Hospitality Expertise.
We seek a diversity of backgrounds and perspectives so we can create memories that matter for everyone.
Together, we’re on a powerful journey. Our guiding principles can be found using the following link: https://gmrmarketing.com/about/dei/
Customer Program Manager Jobs
By CorTech International At Duluth, GA, United States
3 years Program Manager experience in Video Content Delivery & Storage industry required.
PMP Certification required, CSM preferred.
Interfaces to CCUR leadership to influence future Services product direction based on customer feedback.
Strives to improve overall efficiency of operations and processes.
Prepares, clear, sound, accurate, and informative written project plans/reports/presentations, containing findings, conclusions, and recommendations.
Customer Experience Program Manager
By TikTok At , Seattle, Wa $101,333 - $188,522 a year
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
Manage and prioritize a service product portfolio across different markets.
Directly manage high-impact projects/programs wherever needed.
Proactively engage Governance and Experience internal XFN teams to drive improvement efforts.
BA/BS degree or equivalent practical experience.
Customer Service Training Program Manager - Usds
By TikTok At , Los Angeles, Ca $79,800 - $188,522 a year
Project management experience and understanding of particulars of cross-function and cross-geography project coordination.
Experience working with, and managing remote and/or virtual teams to work as one global training team.
Effectively and proactively manage training projects involving the entire project life cycle.
Identify and approve solution and system requirements for training need requests.
3-5 years of work experience in coaching and training.
Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders.
Program Manager, Customer Service
By Rue Gilt Groupe At Louisville Metropolitan Area, United States
2-3 years of program/project management experience within a customer service environment
Certification in Change Management (Prosci or other methodology)
Experience using problem solving and analytical skills to solve business problems and drive process improvements
Plan, track, manage and report on all ongoing programs/projects for Customer Service:
Knowledge of customer service practices and principles
Attention to detail and proven ability to manage multiple, competing priorities simultaneously
Customer Education Program Manager
By Klaviyo At Denver, CO, United States
Experience with Learning Management Systems, with Skilljar experience being a plus
3+ years experience in program management role
Derive key data-driven insights and share learnings with the Customer Education team to improve the experience for our customers.
5+ years experience in Customer Education, ideally in Marketing or Customer Success for a high growth SaaS company
Passionate about creating a world class training experience with customer education programs.
Work collaboratively to identify education opportunities and create solutions that support diverse and global learning audiences.
Customer Experience Program Manager
By Rangam At Texas, United States
Experience implementing customer feedback capabilities including surveys
Strong experience working with CXM platforms (e.g. Medallia, Qualtrics)
Strong knowledge of CX and VoC best practices and metrics (NPS, CSAT, CES, etc.)
Experience designing surveys for CX/VoC programs
Define team’s listening strategies leveraging best practices to collect quality data for customer improvements
Track the progress of the projects and coordinate the efforts across the teams
Customer Server Program Manager
By AMD At Santa Clara, CA, United States
Manage customer sampling requirements in development, as well as critical issues and escalations
10+ years of professional experience in semiconductor industry server architecture and design
Strong written/oral communication, analytical, consulting, and organizational skills, with a proven ability to follow through on multiple tasks and priorities
Superior interpersonal skills, including professionalism, cooperation, listening and consensus building
Bachelor’s degree or equivalent practical experience in Engineering (Computer or Electrical) or another relevant field required
Master’s degree, Ph.D., or equivalent experience preferred
Customer Program Manager- Remote
By Ansys At Canonsburg, PA, United States
Guide complex Services engagements to successful outcomes using Program Management experience, planning and negotiation skills, subject matter expertise and industry knowledge
Proven experience in program management or complex project management with multiple workstreams
Strong organizational and time management skills, possesses a sense of urgency
10 years of experience in Program Management with an enterprise software and technology deployment focus
Experience with both Waterfall and Agile Project Management methodologies
Identify and manage project risk, escalate and interact with ANSYS and customer management of or status and issue resolution
Hr Program Manager, Aftermarket & Customer Support (A&Cs)
By John Deere At , Milan, Il
Competency in Microsoft applications including PowerPoint, Excel and project management tools.
Experience and knowledge of the Aftermarket, Parts, Customer Support or Product Support functions.
3 or more years of demonstrated experience managing a high volume of projects or high-volume work, both strategic and tactical.
3 or more years of experience operating with high levels of ambiguity, with a bias for action.
Collaborative team player with a strong drive to create a positive John Deere employee experience.
2 or more years experience presenting to and collaborating with Director level leaders.
Customer Education Program Manager
By Samsara At United States
Proven program management and influencing skills, with the ability to manage project teams and become a thought partner to stakeholders
Experience working with a major LMS (e.g., Docebo, Skilljar, Lessonly)
Utilize data and research to scope, plan, drive, and measure the impact of complex cross-functional projects supporting our customer education strategy
Continuously improve educational content using creative approaches to inspire learners based on industry best practices
At least 4-6 years of experience developing and driving learning programs in a technical/SaaS environment
Excellent written and oral communication skills with the ability to explain technical concepts using simple language
Customer Exchange Program Manager
By Boeing At Dallas, TX, United States
At least 5+ years of supply chain or operations management experience
Experience in forecasting and asset management Procurement experience
Bachelor's or Master's degree in Supply Chain Management, Accounting, Finance, Business or a related field
Leads analysis and reviews of customer maintenance operations and program requirements
At least 2+ years of direct customer interface experience
At least 2+ years of process improvement / development experience
Customer Care Program Manager
By WorldLink US At United States
8+ years’ experience in program/project management, or consulting, preferably in customer experience management, customer support strategy and/or omni-channel strategy projects.
Manage multiple internal and external, cross functional and remote stakeholders.
Define business and systems requirements working with internal and external customers.
Clearly communicate goals, roles, responsibilities, and desired outcomes.
Manage risks of projects/programs, identify mitigation options and develop operational plans working with stakeholders.
Advanced knowledge of customer support digital technologies, protocols, and development tools/platforms for producing customer-facing support
Customer Engagement Program Manager
By Momentive.ai At United States
Manage the Customer Advisory Board (CAB):
Experience supporting or managing customer-facing programs
Experience working with executive leadership and across departments in an organization
What we offer our employees
Create a programming roadmap that incorporates stakeholder feedback and aligns with the goals of the CAB
Cultivate relationships with CAB members and establish an understanding of their goals for participating in the program
Customer Service Training Program Manager - Usds
By TikTok At , Nashville, Tn
Project management experience and understanding of particulars of cross-function and cross-geography project coordination.
Experience working with, and managing remote and/or virtual teams to work as one global training team.
Effectively and proactively manage training projects involving the entire project life cycle.
Identify and approve solution and system requirements for training need requests.
3-5 years of work experience in coaching and training.
Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders.
Technical Program Manager, Customer Intent/ Ontology Delivery
By HP At , Spring, 77389, Tx
Ontological Experience with product and support knowledge discovery.
Influencing and negotiation experience and skills in an environment with high competition for resources.
Develops and controls project budgets, and manages expenditure within agreed spending plans.
Ensures and balances the availability of the required skills and competencies across projects.
A bachelor’s or master’s degree in computer science, information systems, Data Science or a related field, or equivalent work experience.
10 or more years of experience in IT business/industry.

Are you looking for a role that combines your passion for customer service and program management? We are looking for a Customer Program Manager to join our team and help us create an exceptional customer experience. You will be responsible for developing and executing customer programs, managing customer relationships, and driving customer loyalty. If you are an experienced program manager with a passion for customer service, this is the job for you!

Overview A Customer Program Manager is responsible for managing customer programs and relationships. They are responsible for developing and maintaining relationships with customers, ensuring customer satisfaction, and managing customer programs. They must be able to effectively communicate with customers and understand their needs. Detailed Job Description A Customer Program Manager is responsible for managing customer programs and relationships. They are responsible for developing and maintaining relationships with customers, ensuring customer satisfaction, and managing customer programs. They must be able to effectively communicate with customers and understand their needs. They must also be able to identify customer needs and develop strategies to meet those needs. They must be able to develop and implement customer programs, manage customer accounts, and provide customer support. They must also be able to analyze customer data and develop reports. Job Skills Required
• Excellent communication and interpersonal skills
• Strong customer service skills
• Ability to identify customer needs
• Ability to develop and implement customer programs
• Ability to analyze customer data
• Ability to develop reports
• Ability to manage customer accounts
• Ability to provide customer support
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or program management
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of customer data analysis
• Knowledge of project management principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of customer data analysis
• Knowledge of project management principles and practices
Job Experience
• Previous experience in customer service or program management
• Experience in developing and implementing customer programs
• Experience in managing customer accounts
• Experience in providing customer support
Job Responsibilities
• Develop and maintain relationships with customers
• Ensure customer satisfaction
• Manage customer programs
• Identify customer needs and develop strategies to meet those needs
• Develop and implement customer programs
• Manage customer accounts
• Provide customer support
• Analyze customer data and develop reports