Global Customer Education Program Manager Jobs

Develop sales education tools and services to enhance customer experience both online and offline.

Lead e-learning site management and new content upload.

Act as the primary point person and work with regions to support local site launch and management.

Strong analytical skills and detail orientation required to manage highly complex projects.

Develop and deploy all Global Education initiatives with a strong focus on Omnichannel.

Research information relevant to key strategic brand initiatives in order to develop the most relevant Education tools and programs.

Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials

Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap

Partner with GAM to ensure seamless customer experience and grow the account

You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills

Experience in services commercials including SOWs, budgeting, resourcing, and change orders

Excellent interpersonal skills in verbal, written and presentation formats

Excellent organizational, project management skills

Position requires 5 years related experience in Education curriculum design experience

Conceptualize, design and write classroom curriculum and fact sheets to support education strategies, marketing programs and brand initiatives

Teach and present education programs to regional Education Teams. Assess and measure results

Responsible for collaborating with regional education partners in the development and execution of curriculum

Facilitate during TTT sessions, department meetings and regular conference calls with Regional Education Team

Direct oversight and management of assigned Professional Relations initiatives

5+ Years experience in a project manager role

Experience organizing medical education activities meeting key deadlines

Bachelor’s degree (BA/BA or above) or equivalent Medical Education experience

Collaborate on the social media strategy for GKN and the Merz Aesthetics‘ educational brand

Should have working knowledge of PhRMA and AdvaMed Code and FDA regulations regarding marketing of prescription drug and medical device products

Experience with Learning Management Systems, with Skilljar experience being a plus

3+ years experience in program management role

Derive key data-driven insights and share learnings with the Customer Education team to improve the experience for our customers.

5+ years experience in Customer Education, ideally in Marketing or Customer Success for a high growth SaaS company

Passionate about creating a world class training experience with customer education programs.

Work collaboratively to identify education opportunities and create solutions that support diverse and global learning audiences.

If needed, leads the research and selection process for an LMS or Training Content management system

Certification or knowledge in teaching or coaching

Develops and maintains a LeanDNA Certification program, in coordination with Customer Success, Product, and Marketing teams

Participates in customer education webinars, in conjunction with the Product and Marketing teams

Excellent verbal and written communication skills

Knowledge of video software and building video content is strongly desired

Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training

Knowledge of regulatory requirements and information governance frameworks (e.g. ICH, GCP, HIPAA, GDPR)

Manage program delivery while ensuring customer success

Experience in technology strategy and roadmap development for pharma customers

Ability to understand and communicate architectural requirements, preferences, and limitations

Strong knowledge of clinical trials and drug development processes

Experience in training delivery and readiness operations or demonstrated project management skills

Manage the daily operations of the learning infrastructure supporting users, learning programs, and reporting to internal and external stakeholders

Grow knowledge of the learning infrastructure to become the expert on functionality and programs

Proven ability in written, oral, and interpersonal skills: communicate effectively and concisely with stakeholders and leaders about our programs and objectives.

Experience working and thriving in a fast-paced, agile environment in the software (SaaS) space or in a similar industry

Bachelor's degree in Education, Business Administration, or relevant field preferred

Own the evolution of Certification Program, manage updates and expand digital content resources relevant to product assortment and retail environments

Strong sense of organization and time management

Develop and define internal social platform content calendar strategy reflective of internal Artist community appetite and education priorities

Develop and lead artistry mentorship program for high potential Field talent to coach and elevate artistry and digital content skills.

Exceptional artistry skills and on-brand personal presentation

Exceptional communication skills (written and presentation)

Prior system-related vendor management experience, including familiarity with leading and completing UAT

Learn and master Grants Request Management System (RMS)

Manages vendor partnership on Request Management System (RMS)

Provides ongoing external customer service, training, and assistance on grants processes and Request Management System (RMS) --- internal and external

Focus on continuous improvement for lifecycle grant management: generates innovative ideas, independently investigates potential solutions, and continuously seeks to streamline workflow

3+ years of experience working directly within pharmaceutical Grants, Medical Education (CME/IME), and/or Charitable Donations.

Proven program management and influencing skills, with the ability to manage project teams and become a thought partner to stakeholders

Experience working with a major LMS (e.g., Docebo, Skilljar, Lessonly)

Utilize data and research to scope, plan, drive, and measure the impact of complex cross-functional projects supporting our customer education strategy

Continuously improve educational content using creative approaches to inspire learners based on industry best practices

At least 4-6 years of experience developing and driving learning programs in a technical/SaaS environment

Excellent written and oral communication skills with the ability to explain technical concepts using simple language

Participate in Engineering’s machine life cycle change management process and provide technical support for Machine Risk Assessments, FAT & SAT.

Bachelor’s degree in Environmental Health & Safety, Engineering or related field or a combination of relevant education, experience, and training

Partnership skills with demonstrated abilities to both work collaboratively and strong in influencing and impact skills

Manage and periodically update AirMI’s LOTO standard, procedures, and training with internal partners.

Minimum 6 years practical experience with machine and equipment safety, preferably in a manufacturing environment.

Demonstrated technical experience applying ANSI, OSHA, NFPA and CEE standards, as they apply to machines and equipment.

Benchmarking against e-commerce competitor platforms on their customer's benefits offerings and proposing required benefits for our platform.

Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.

Collaborating & communicating with cross-functional teams, strategically implementing customer's benefit programs and increasing customer's stickness to platform.

BA/BS degree or equivalent practical experience; 5+ years business experience in service and experience field.

Expertise in project design, communication skills, driving for results and managing changes.

Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.

Provide operational leadership to assigned teams, facilitating effective coordination and communication of cross-functional team meetings from a program management perspective.

Utilize program management expertise to develop and manage global, integrated cross-functional plans, identifying key deliverables for each function involved.

Capable of handling multiple programs and responsibilities simultaneously on short notice, meeting requirements in a fast-paced, high-expectation environment.

Manage or support external partnerships and collaborations.

Minimum of 4+ years of experience in drug development, with a proven track record of leading multifunctional drug development projects.

Experience working on new compounds in development is beneficial.

Experience in training delivery and readiness operations or demonstrated project management skills

Manage the daily operations of the learning infrastructure supporting users, learning programs, and reporting to internal and external stakeholders

Grow knowledge of the learning infrastructure to become the expert on functionality and programs

Proven ability in written, oral, and interpersonal skills: communicate effectively and concisely with stakeholders and leaders about our programs and objectives.

Experience working and thriving in a fast-paced, agile environment in the software (SaaS) space or in a similar industry

Bachelor's degree in Education, Business Administration, or relevant field preferred

Develop infrastructure to ensure the team’s scale cost-effectively and efficiently, including workforce management, process improvements, tools, automation, and systems integrations

Demonstrated ability to lead independently and adapt your management style to rapid organizational and platform changes

Manage, motivate, and develop a global team of 10-15 Customer Support Engineers.

Experience managing support services or a call center in a complex SaaS environment

Strong communications skills with the ability to articulate messages to a variety of stakeholders and audiences

Lifesize is a cloud communications company offering contact center and video meeting solutions for today’s businesses.

4+ years of work experience, ideally in management consulting and/or corporate strategy at a leading technology or consulting company

Project management skills across multiple parallel projects

Strong analytical skills and experience with major Business Information tools

Experience in enterprise software, and specifically in sales or customer success functions.

Proven track record to own, manage and drive cross-functional projects at an executive level

Sophisticated quantitative aptitude and problem-solving capabilities; ability to prioritize multiple priorities

Identify and develop complex investment opportunities, grant management and external relationship management.

Utilize internal processes to ensure operational efficiency and effective management of investments.

Work with other Global Education Senior/Program Officers in a geographically dispersed team working closely together in a remote environment.

Excellent inter-personal skills, and ability to work independently as well as with a remote team across many time zones

Undertake strategic analysis of the global education sector and Global Education team’s role in it

Demonstrated experience working with collaborators at a range of levels. Experience working at state or national level is desirable.