Customer Service Representative - Wfh 100% Remote ($21.00 - $23.00 / Hour)

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Description

As the Customer Care Support, you will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. You will also act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals, objectives and demands of the organization and adhering to policies and procedures.

• Utilize problem solving and sound judgement to promote customer satisfaction.
• Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and the hub network.
• Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed
• Perform Credit & Rebills research and process correctly.
• Process inventory returns RMAs (Return Material Authorization) and communicate as appropriate.
• Passion for customer service field.
• Process and input purchase orders in an accurate and consistent manner derived via inbound calls, fax or email.
• Able to efficiently utilize Microsoft office products including Excel and Outlook.

Additional Skills & Qualifications

• Experience with credits/returns/collections
• 3+ years of consumer products industry customer service experience
• Data Entry (35 wpm)
• High school diploma, General Education Degree (GED) or equivalent required (Bachelor's Degree preferred)
• Processing Orders
• Experience with remote position for time management and engagement
• Salesforce, JDE, general computer skills and call center systems, Excel, Outlook

About Aston Carter

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.