Customer Call Center Specialist I

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Customer Call Center Specialist I performs a full range of customer service oriented telephone, website, intranet, and online banking services via multimedia communication as directed by the Managers of Customer Call Center. Develops meaningful relationships with customers to deliver the best banking experience possible.

Essential Duties And Responsibilities

• Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations.
• Receives and processes incoming calls from customers.
• Performs various operational background duties.
• Assists in the completion of new account or loan applications.
• Responds to inquiries and determines the appropriate response or direction for the caller.
• Performs other duties and responsibilities as assigned.
• Reviews reports, prepares correspondence, and participates in special department projects as required.
• Issues messages and resolves complaints as necessary.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals, or government regulations.
• Ability to respond, in writing, to customer complaints, regulatory agencies, or members of the business community.
• Ability to read and comprehend simple instructions, short correspondence and memorandums.
• Ability to write simple-to-business correspondence and routine reports.

Education And/or Experience

• One year of customer service or sales experience, preferably in a financial setting, is required.
• HS Diploma/GED

Computer Skills

• MS Word and Excel

Other Qualifications (including Physical Requirements)

• Must present a friendly, professional image and conduct.
• Must possess excellent telephone skills, including a professional speaking voice.
• Must maintain punctual and regular attendance.
• Must be proficient with a PC.
• Must have good oral and written communication skills.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.