Call Center Specialist Jobs

Total Wine & More

Call Center Specialist - Temporary

About the role

Total Wine & More is looking for Seasonal Customer Call Center Specialists who are passionate about delivering exceptional customer experience to join our Customer Care Center team! You will work with our guests and store teams by phone, email, live chat, and social media to provide first contact resolution. If you have a sense of empathy when engaging with people along with the ability to manage multiple, concurrent issues while working collaboratively with other departments, this would be a great role for you. This is a full-time temporary position with options of 30 to 40 hours per week. There will be the potential to transition to regular full-time employment at the end of the season. This role will report directly to the Customer Care Center Manager.

You will

• Build lasting relationships with store teams by supporting them through phone and email for web orders and guest relations
• Document all communications with customers to promote a consistent experience across all touch points
• Build relationships with customers by providing a positive and informative experience
• Partner with customers through their preferred method i.e. phone, email, chat, or social media
• Partner with other teams to gather information for customers and projects
• Use internal tools and systems to manage a productive work flow
• Work with customers to resolve issues on the first interaction and follow-up with those requiring additional information
• Work with customers to identify products and quantities to make their events a memorable experience

You will come with

• Must be 21 years of age or older
• 2+ years in high-end retail or guest services/restaurants/hotels or
• Technologically proficient and customer-focused
• 2+ years in a contact/call center
• Certificate of training in a customer service program or prior customer service experience desired
• Experience developing solutions and solving problems
• A team player mentality
• Must be punctual with attendance and shift start

Additional Requirements (with or without accommodations)

• Our call center is open from 9am to 12midnight Eastern Standard time and shifts may require evenings and weekends
• Opportunity to work overtime as needed
• This is a temporary full-time position with options of 30 to 40 hours per week
• Job requires high-speed internet and a quiet remote work environment
• Flexible schedule required

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-Us/Careers!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.