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Call Center Specialist Jobs

Call Center - Fraud Specialist - $15.00 - Remote
By Talentify.io At United States
Acquires and applies job skills, learns company policies and procedures to complete assigned tasks.
Previous work experience in a fraud-related field.
Acquires and applies job skills and learns company policies and procedures.
This position is eligible to be considered for remote hiring.
Investigates potential credit card fraud cases based on information received from the fraud detection system.
Analyzes account history, including payment and transaction history.
Non-Clinical - Human Resources (Hr) Call Center Specialist
By Grace Federal Solutions,LLC At Morrisville, NC, United States
Exhibits strong communication and interpersonal skills.
Possesses a solid customer-oriented focus.
Commits to delivering positive and mission-focused communication.
Demonstrated track record of providing direction and assistance to customers regarding policies and practices.
Excels in organizing and prioritizing work and follow-up.
Call Center Human Resources (HR) Specialist
Call Center Data Entry Specialist
By Randstad At United States
Effective Communication Skills: Strong written and verbal communication abilities are essential for collaboration within the team and conveying information accurately.
Previous Call Center or Administrative Data Entry Experience:
Effective Communication: Utilize your excellent communication skills to collaborate with team members, conveying information clearly and professionally.
Attention to Detail: Proven track record of maintaining accuracy and precision in data entry tasks, even under time constraints.
Call Center Data Entry/Prior Authorization Reps
Candidates should be flexible to work call center hours from 8a-8p EST
Call Center - Fraud Specialist - $15.00 - Remote ($15.00 / Hour)
By Talentify.io At United States
No relevant experience required (preferred: previous work experience in a fraud-related field).
Acquires and applies job skills and learns company policies and procedures.
This position is eligible for remote hiring.
Respond to 25 or more account inquiries per hour, providing standard/scripted responses to alerts generated within the fraud detection queues.
Assist with completing lost stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
Build credit card replacement orders and complete shipping materials.
Call Center Specialist Jobs
By Monkey Wrench Plumbing, Heating & Air At Monterey Park, CA, United States
attend training and events, team support with management that cares, and career opportunities
2+ years of call center experience
remote part-time Call Center Specialist
competitive hourly wage of $19 - $23/hour, based on experience,
Call center experience in the plumbing/electrical/HVAC industry is a plus!
Comfortable sitting for long periods of time
Call Center Specialist Jobs
By Tesla At , Draper, 84020
Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
Review and assess customer concerns for possible troubleshooting and remote diagnostics
Provide an exceptional experience to our customers on a day to day basis
Minimum 2 years of relevant work experience.
Excellent written and oral communications skills.
Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
Call Center Quality Specialist
By Commonwealth Care Alliance At , Boston, 02108
Must be able to demonstrate productive and independent time management.
Bachelor's Degree or equivalent experience
Minimum years’ experience 1-3 years
Must exhibit strong analytical skills for the understanding, interpretation, and communication of complex data.
Must possess exceptional Microsoft Office Skills (Word, Excel, Outlook, PowerPoint), and Internet research skills.
Why This Role is Important to Us:
Call Center Quality Assurance Specialist
By SmithRx At , Lehi
Experience in TalkDesk (or other Quality Management Software), Confluence, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred
Effective time management, ability to handle high-volume daily workload efficiently
Partner with the Call Center Operations and Training team to recommend continuing education for call center agents
Assist with creating and editing Confluence articles, ensuring education materials for call center agents is appropriate and current
HS Diploma or GED or equivalent experience
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls
Call Center Quality Assurance Specialist
By PrudentRx At Tampa, FL, United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Call Center Quality Assurance Specialist
By PrudentRx At United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Emergency Operations Call Center Specialist
By GAP Solutions, Inc. At , Atlanta, 30333
Support emergency operations and incident management for 24/7/365 requirements at the CDC EOC and Continuity of Operations Plan (COOP) alternate facilities
Facilitate and manage continuous information sharing, knowledge management, communications, and reporting support within the EOC
Previous experience in emergency management or response
Maintain an EOC change management process for updating and managing protocols, SOPs and contact lists
Bachelor’s Degree and four years of related experience
Background Investigation Requirement: All employees must pass a security investigation
Patient Access Specialist Call Center
By UCHealth At , Greeley, 80634 $19.10 - $24.83 an hour
Tuition and continuing education reimbursement
Full suite of voluntary benefits such as identity theft protection and pet insurance
Full medical, dental and vision coverage
Retirement plans to include pension plan and 403(b) matching
Paid time off. Start your employment at UCHealth with PTO in your bank
Employer-paid life and disability insurance with additional buy-up coverage options
Patient Experience Specialist (Call Center)
By CHAS Health At , Spokane, 99201, Wa $21.92 - $30.34 an hour
Flexible Work Arrangements - opportunity to work a modified schedule, work part-time, or work from home
Above benefits dependent upon eligibility criteria
Determines needs of caller and manages calls appropriately.
above benefits dependent upon eligibility criteria
for more detail about the benefits package!
Medical, Dental, & Vision Insurance
Call Center Specialist - Child Abuse And Neglect Hotline
By State of Arizona At , Phoenix, 85007, Az $21.70 an hour
WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL?
THE STATE OF ARIZONA OFFERS GREAT BENEFITS AND PERKS! WE OFFER:
Employee discount program for higher education, products and services
WHAT ARE THE REQUIREMENTS FOR THE CALL CENTER SPECIALIST?
For a complete list of benefits provided by The State of Arizona, please visit our
Screening concerns of alleged child abuse and neglect;
Call Center Escalations Specialist (Remote, Us)
By Alpine Home Air At Chicago, IL, United States
Possesses excellent verbal communication skills
Paid educational and professional development training
Has 4+ years with a successful track record of problem solving in customer service roles
Can easily navigate computers and CRM systems
Can type quickly and accurately
Has emotional resilience and the ability to handle upset customers in a calm, professional manner
Call Center Specialist Jobs
By Peoples Bank At Merrillville, IN, United States
Advanced level of knowledge of bank systems to assist higher level treasury management and other business-related services preferred.
Effective project management skills and the ability to proactively problem-solve.
Communicate with other departments, managers, or vendors to resolve customer issues.
A minimum one year of customer service, retail banking, digital banking, or call center experience required, with 3-5 years strongly preferred.
Advanced knowledge of online banking systems and digital banking is helpful.
Proven organizational skills and demonstrated ability to prioritize and multi-task.
Patient Access Specialist | Ambulatory Call Center | Rapid City
By Monument Health At , $16.16 an hour
(Determined by the knowledge, skills, and experience of the applicant.)
Demonstrates knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third party liability payers.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
Ability for remote work after 6 months in this position (States eligible for
Responsible for attending all mandatory education, compliance and safety program sessions.
Education - High School Diploma/GED Equivalent
Scheduling Specialist/Call Center
By Duncan Chiropractic Group At , Howell, 48843, Mi

Our call center is responsible for answering phones and managing the schedule for the entire office. Extensive training will be completed and experience working with patient scheduling is preferred ...

Part-Time Customer Support Specialist-Call Center
By Zeal Credit Union At Livonia, MI, United States
6+ months of experience in a retail, banking, or customer service environment
Maintain knowledge of Zeal Credit Union products, services, policies, and procedures
Pasion for helping others-truly enjoys working with, for and around people!
Enjoys solving problems & taking initiative to deliver a solution to our member(s)
High School Diploma or equivalent
Process member transactions, routine account maintenance, and member requests.
Patient Access Specialist - Integrated Call Center 50%
By University of Iowa At Iowa City, IA, United States
A Bachelor’s degree or an equivalent combination of education and experience.
Typically (6 months – 1 year) administrative experience.
Excellent written and verbal communication skills.
Experience with hospital operations and/or Ambulatory Clinic operations
Experience with the Epic system.
Experience scheduling in an outpatient clinic setting.

Are you looking for an exciting job opportunity in the customer service industry? We are looking for a Call Center Specialist to join our team and provide exceptional customer service to our clients. If you have excellent communication skills and a passion for helping people, this could be the perfect job for you!

A Call Center Specialist is responsible for providing customer service to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing information about products and services.

What is Call Center Specialist Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize tasks
• Ability to work in a fast-paced environment
• Proficiency in computer software applications
• Knowledge of customer service principles and practices
• Ability to handle customer complaints in a professional manner

What is Call Center Specialist Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in computer software applications

What is Call Center Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of call center telephony and technology
• Knowledge of relevant products and services

What is Call Center Specialist Job Experience?

• Previous customer service experience
• Previous call center experience

What is Call Center Specialist Job Responsibilities?

• Answer customer inquiries via phone, email, or chat
• Resolve customer complaints and provide appropriate solutions
• Provide information about products and services
• Process orders, forms, and applications
• Identify and escalate priority issues
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Follow up on customer interactions