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Recovery Resolution Specialist (Collections)*
Company | Cotiviti |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-28 |
Posted at | 10 months ago |
Overview
- Maintains productivity goals and standards set by the department. Ensures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity.
- Works with clients, customers, and partners to accurately assess their needs, provide information or assistance, resolve problems, or satisfy requirements.
- Investigates claim disputes as required. Identifies issues timely and escalates to appropriate parties. Provides accurate information, supporting documentation, and effective communication to complete collection process.
- Complete all special projects and other duties as assigned.
- Documents details in the system. Utilizes with increasing proficiency, proprietary reports, tools, and systems required to perform duties.
- Demonstrates competency with tools of the job including but not limited to filing systems, computers, word processing & spreadsheet applications, web systems, Cotiviti and Client systems, data file structures and Power Point. Can efficiently download and format common file types.
- Demonstrates adeptness in gathering data, analyzing problems, evaluating options, and developing/implementing creative solutions to job challenges. Makes logical, well-reasoned and timely decisions, seeking guidance and support as appropriate.
- Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements. Assures confidentiality and security of all data, adhering to all HIPAA laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards.
- Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work.
- Follows established policies and procedures for collection of identified claims. This includes contacting the providers to verify receipt of the claims and to obtain the status of any outstanding claims. Responsible for responding to correspondence, requesting additional information from providers, preparing documents, and other administrative tasks.
- Demonstrates ability to plan, organize, and prioritize multiple tasks and ensure timely completion. Uses a structured and dependable approach to accomplish work assignments.
- Can be counted on to consistently meet or exceed goals and perform at expected levels of quality and productivity. Demonstrates willingness and readiness to take on more responsibility in support of the audit.
- Shows initiative and a willingness to engage in all audit support activities. Reaches beyond current tasks to add value to broader team. Goes the extra step to solve problems instead of waiting for someone else to solve them.
- Must be able to perform duties with or without reasonable accommodation.
- Complete all responsibilities as outlined on annual Performance Plan.
- Quickly grasps a working understanding of basic elements and concepts of audit operations. Demonstrates enthusiasm for learning and applying knowledge to the completion of tasks. Successfully integrates and executes new assignments with moderate guidance and direction.
- Billing or coding experience preferred.
- Ability to work well in an individual and team environment.
- Excellent verbal and written communication skills.
- Requires working knowledge of and applicable industry-based standards.
- Must be detailed oriented and organized in recording and documented work products for the success of the department.
- Computer proficiency in Microsoft Office applications and system databases are required.
- Ability to create and maintain collaborative partnerships.
- 1 year of related experience in healthcare collections or customer service strongly preferred.
- High School graduate or equivalent education.
- Understands and embodies Cotiviti Core Values, Strategic Pillars, and Operations Disciplines to achieve successful performance in completing assigned responsibilities and interactions with the Organization both internally and externally.
- Has the ability to demonstrate analytical thinking and persuasive communication skills.
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