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Account Resolution Specialist Jobs
Company | Input 1 |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-06-24 |
Posted at | 1 year ago |
Input 1 Account Resolution Specialist
- This job may operate remotely.
- Hourly range $17 to $19 a hour
- Ensures all incoming calls in the queues assigned are handled from beginning to end so that the caller receives full attention and complete information in the shortest possible time.
- Responds to incoming emails, accurately performs adjustments to process service requests, researches and resolves requests relating to routine and non-routine issues.
- Handles other miscellaneous tasks that support the needs of Account Adjustments.
- Answers incoming calls, providing callers with requested information and documenting the call and its outcome on the accounts.
- Appropriately escalates calls and emails as necessary.
- Self-starter and ability to work with minimal supervision.
- 4-year college degree.
- Flexibility and willingness to embrace change.
- Strong organizational and interpersonal skills.
- Proficiency with Microsoft applications (Outlook, Word, Excel).
- Strong analytical and problem-solving skills.
- Ability to communicate in a clear and effective manner in written and verbal form.
- Prior call center experience preferred.
- Ability to work in groups to achieve positive results.
- Ability to build and maintain business relationships.
- Ability to meet goals and objectives.
- Ability to handle multiple tasks effectively.
- Ability to apply sound judgment when dealing with account issues and requests.
- Excellent phone skills with the ability to listen to others.
- This job may operate remotely and/or in the office, based on the needs of the business.
- 401k.
- Medical, dental, vision and life insurance.
- 12 paid holidays.
- Vacation/sick time.
- Competitive, based on experience.
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