Collections Resolution Specialist Jobs

About Credit Key

Credit Key’s mission is to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.

About the Role

Credit Key is seeking a collections resolution specialist to join our risk team. This position reports to the Manager of Risk Operations and is responsible for performing a variety of (B2B) collection tasks on delinquent accounts.

What you'll do

• Negotiating repayment terms to resolve delinquency within allowable timeframes.
• Researching and resolving collection related complaints and disputes.
• Performs other duties as assigned.
• Working with customer support and collections partners to resolve collection related issues that may arise.
• Timely and accurately process ACH and debit card payments.
• Manage internal collection queue with varying stages of delinquency and past due balances.
• Initiate contact with delinquent borrowers on a consistent basis via outbound call and email communications.
• Issue billing pauses and forbearances when applicable.
• Maintain collection notes on customer accounts.
• Ensure reported bankruptcies are logged according to outlined procedures.

What we look for

• Ability to work autonomously.
• General knowledge of collections regulations.
• Flexible with the ability to adapt to change.
• Pleasant demeanor and good phone etiquette.
• Strong negotiation skills.
• Minimum of three (3) years collections experience in consumer or commercial collections.
• Attention to detail.

Why you want to work with us

• 401k Match.
• Supportive. Highly collaborative team environment.
• Great Healthcare Benefits.
• Competitive Compensation Package.
• 100% Remote. Flexible Work Schedule & Location.
• Unlimited Vacation. We hire adults and treat them as such. We are committed to an output-oriented, not butt-in-seat culture.
• Work From Home / Internet / Cell Phone Stipend.