Commercial Associate - Operations And Project Management - Us Team

Location: Remote within the U.S./Canada (Up to 30% travel)

Employment Type: Full-time

Reporting: This role directly supports and reports to the North American General Manager.

Do you have the start-up mentality but desire the stability of an established company with stable financials? Love to work in a team with clear swim lanes yet an “all-hands-on-deck” vibe? Want to work remote but appreciate thoughtful face-time with colleagues for meaningful and effective engagement?

About Shopline:

In today’s tumultuous digital economy, few companies have been consistently growing like Shopline. We’ve been on the rise across the globe, taking advantage of our superior unified on- and offline ecommerce platform, partner-led strategy, and agile merchant-first core tenant to compete effectively against the established incumbents. We were founded over a decade ago and now have 1500+ employees. We are now launching our U.S. operations! We’re looking for experienced e-commerce, digital, retail, and technical experts to join us at the start of our U.S. launch!

Highlights: Absolutely attention to detail

Ability to track progress and distill broad ideas and meeting notes into action-focused reports and presentations for upper-management

Willing to travel for monthly in-person meetings and events

English and Mandarin bilinguals are preferred for this particular role (other roles not required)

Responsibilities:

Project Management Support:

• Utilize Salesforce, Hubspot or similar tools to keep project-related data up-to-date and accessible for analysis.
• Prepare and maintain project-related documents, such as project plans, status reports, and meeting minutes.
• Collaborate with cross-functional teams to monitor project progress, track milestones, and address potential issues.
• Assist the North American General Manager in the follow-up and coordination of internal projects to ensure timely completion and successful outcomes.

Business Operations:

• Support the North American General Manager in various business operations, including salesforce management, progress tracking, and document preparation.
• Ensure accurate and timely reporting of key performance indicators (KPIs) to assist in decision-making processes.
• Collaborate with different teams to optimize processes and enhance overall operational efficiency.
• Assist in the preparation of presentations and reports for internal and external stakeholders using Excel, Google Slides, and Docs.

Marketing Initiative Support:

• Facilitate communication between the marketing team and other departments to ensure smooth coordination.
• Coordinate marketing project plans, timelines, and deliverables to meet campaign objectives.
• Proactively follow up on marketing tasks, ensuring timely completion and alignment with marketing strategies.
• Organize and assist in the execution of marketing initiatives and campaigns in collaboration with the marketing team.

Procurement and Admin Work for Internal System Accounts Management:

• Assist in managing internal system accounts, ensuring proper access and user permissions.
• Handle procurement tasks, including contract signing, purchase orders, and invoice processing.

Qualifications:

• Strong organizational skills with the ability to multitask and prioritize effectively.
• Experience with Salesforce or a similar CRM system is advantageous.
• Proficiency in Microsoft Excel, Google Slides, and Google Docs for data analysis and report preparation.
• Fluent in English (For this role, Mandarin bilingual is a strong-preference)
• Proven experience in project management, business support, or relevant roles within the ecommerce industry.
• Basic understanding of account management principles and practices.
• Familiarity with project lifecycle management and working with Key Account (KA)/Enterprise customers.
• Detail-oriented and capable of delivering high-quality work with minimal supervision.
• Excellent communication and interpersonal abilities to work collaboratively with diverse teams.
• Bachelor’s degree in Business, IT, Accounting or a related field.

About: Headquartered in Singapore, SHOPLINE is Asia’s biggest provider of omnichannel retail services for online, offline-to-online and cross-border commerce. Since our founding in 2013, we have helped over 350,000 merchants reach a customer base of 680 million people. With key features including inventory and sales management tools, regional logistics, payment gateways, data analytics, storefront theme designs and local customer support, merchants have everything they need to build a successful online store.

SHOPLINE joined the Silicon Valley-based 500 Startups seed accelerator in 2014, and has since become one of Facebook’s nine trusted Global Expansion Partners (GEP), as well as the first e-commerce platform to partner with Google in Greater China. In addition to this newly opened U.S. office, we currently maintain a global presence with offices and operations across the United Kingdom, Australia and across Asia, with offices in Hong Kong, Taipei, Ho Chi Minh City, Shenzhen, Guangzhou, Kuala Lumpur, Singapore and Bangkok.