Collections Specialist Ii - Remote - Financial Pacific Leasing

Description

We are seeking a highly motivated and enthusiastic individual to join our team as a Non-Performing Assets (NPA) Collector! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

The Company: Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.

The Position: This position is responsible for maintaining acceptable Effectiveness Collection Percentages on NPA delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.

Responsibilities include, but are not limited to:

• Performs all other duties as assigned by management.
• Prepares repossession authorization packets as needed.
• Collects and resolves ending residuals prior to NPA.
• Assists in negotiating and resolution of insurance issues on delinquent 91-120-day accounts.
• Provides highest level of Customer Service to all lessees, vendors, brokers and staff.
• Communicates with Lessees that are 91-120-days past due (NPA additions), by telephone, mail and personal contact.
• Responsible to meet and exceed goals (specifically NPA).
• Develops and maintains positive relationships with all Financial Pacific Company managers and staff.
• Regular and predictable attendance and punctuality.
• Notifies Supervisor or Manager of any significant situations that may cause harm or loss to the company.
• Meets individual call volume as assigned by management and calls are made in a professional manner.
• Maintains confidentiality of all company information.
• Assists and supports other staff as needed.
• Performs extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management.
• Responsible for making resolution arrangements when accepting less than total due.
• Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.

Requirements:

• Detailed oriented.
• Must be a high school graduate or equivalent.
• Previous collection experience required.
• Good communication skills.

The Location: No need to pack a lunch or brave the morning traffic with this remote role! Join our team!

Why FP?

• Thriving company culture!
• 401(k) company match!
• Competitive benefits package!
• Recognition program!

Compensation & Benefits: We offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $39,624.00-$45,567.60, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.