Administrative Leasing & Renewal Specialist (Remote)

As the Administrative Leasing & Renewal Specialist you will provide administrative support that elevates the customer's experience, specifically during the move-in process with paperwork collection. You will review customer information and demographics to ensure accurate data entry that informs Continental Properties' future development opportunities. Additionally, superior customer service skills are needed when working with customers to follow up on concerns, leasing paperwork, and renewals. You will report to the Regional Vice President and support multiple communities within their Florida portfolio. 

This position can work fully remote with a periodic visits to our home office in Menomonee Falls, WI.

Essential Responsibilities:

• Handle outbound and inbound communications with customers to collect move in paperwork including income/rental verification, photo ID within 72 hours of application completion
• Communicate trends regarding document collection and data entry to appropriate Operations Leadership
• Periodic retention contact with customers
• Review all move in packets for accuracy no less than 48 hours before move in and countersign lease documents
• Complete audits of systems
• Review and confirm complete and accurate resident demographics on all new move ins; follow up with residents to obtain information
• Review leases 7 days before move in to confirm lease matches information entered in system; update and regenerate leases and follow up with resident(s) to obtain signatures

Skills for Success:

• Associates Degree or equivalent experience required
• One (1) or more years of apartment leasing experience preferred, data entry and administrative experience required
• Ability to work overtime and a non-traditional schedule including evenings and weekends 
• Organization and time management skills will lead you to be successful in this role

What Sets Us Apart:

Continental Properties is a great place to work, as evidenced by our consecutive Top Workplace awards. Here are some of the reasons that our team members vote for us as a Top Workplace:

• An excellent work environment with potential for long-term growth in the industry, paid professional memberships and professional activities (conferences and workshops) and a tuition and certification reimbursement program
• Paid holidays and lucrative vacation time; half days on Fridays during designated months
• 6-weeks paid parental leave with family-forming & fertility benefits (up to 12-weeks for birth mothers) 
• Participation in our Building Above and Beyond (BAAB) incentive program that rewards team members based on the success of the company as measured against clearly defined goals
• On-demand mental health support and an employee assistance program
• A company culture that encourages innovation and empowers team members to act as leaders by providing the opportunities, training, and tools essential to achieving a successful and meaningful career
• Industry-leading compensation and benefits package including Medical, Dental, and Vision Plan options, flexible spending accounts for medical and dependent care reimbursement, 401(k) with company match and company provided life and disability insurance
• You Belong Here Committee focused on promoting and inclusive and equitable work environment  
• For team members who are interested, informal offsite gatherings and company sponsored lunches on a monthly basis

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team