Medical Collections Office Specialist - Remote

Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
The Medical Collections Office Specialist - Remote ensures medical collections for services provided is accurate, timely and fully documented, from a Centralized Collections Office. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Hanger policies and compliance programs. Provide strict adherence to adjustment, refund and write-off policies/procedures as outlined in Hanger Clinics Standard Operating Procedures.
Your Impact

• Provide timely follow-up
• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency and discuss them with management
• Resolves outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources.
• Mail correspondence to customers to encourage payment of delinquent accounts
• Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.
• Review and monitor assigned encounters and all applicable collection reports
• Managing collection calls and/or on-line resources in a professional manner while keeping and improving customer relations
• Resolves billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
• Effective communication with Patient Care Clinics related to collection efforts
• Reviewing open encounters for collection efforts
• May place calls or send messages to those with unresolved issues.

Minimum Qualifications

• Experience in a medical office collections required.
• Associate degree preferred.
• Ability to key 40 words per minute with accuracy preferred.
• Experience with EMR systems (NextGen and/or OnBase) preferred.
• 2 years office administrative experience.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• High school education or equivalent.

Additional Success Factors

• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues.
• Proficiency with basic math and accounting skills.
• Continuously innovate new solutions, influencing and responding to change.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment.
• Focus on superior outcomes, and calibrate work processes for outstanding results.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
• Ability to work with physically challenged individuals.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Proficient computer skills including Windows based office technologies (ex. Word, Excel, PowerPoint), e-mail and automated billing systems.
• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology (CPT, ICD-10, HCPCS, modifiers, coding and documentation guidelines) for private payer, state and federal plans including coding, billing and reimbursement protocols.
• Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will be large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives.
• Foster open collaboration and constructive dialogue with everyone around you.

Our Investment in You
Employees working at least 20 hours per week are eligible for the following benefits:

• Competitive Pay
• Floating Holiday
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation Time Off
• 8 hours of paid time to volunteer in your community
• 8 Paid Holidays per Year
• 401(k)
• Medical Flex Spend Account
• Dependent Care Flex Spend Account
• Free employee assistance program
• Health Insurance
• Full-time employees are also eligible for short-term and long-term disability insurance
• Paid Sick Time Off

Pay range of $16 per hour to $23.40 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.