Cash Application & Collections Specialist

TL;DR

Snappt is in need of a long-term, experienced Cash Application & Collections Specialist to receive and record customer payments and identify and resolve past due accounts receivable.

Who we are

We are a Series A, well-funded tech startup that is kicking ass and taking names. In just two short years, we have captured nearly 10% market share… because our fraud detection technology is saving our customers millions, soon to be billions of dollars.

We are a founder-led organization, passionate about building a company with awesome people and a relentless focus on the customer. And as cliche as it may sound, we walk the walk and stand behind our Core Values and how we treat one another.

We are a team of 50, soon to be 100. If you’re like us and think you have what it takes to join us, keep reading!

What we do

We stop the bad guys. Since 2020, we have saved our customers over $150MM in potential losses.

The Snappt platform leverages our proprietary algorithm to effectively and efficiently identify tampered or altered documents used for income or financial verification. For example, this empowers property managers and owners to avoid costly evictions (and the associated bad debt.)

Who you are

You are passionate; you throw your energy and conviction into the work you do.

You are naturally curious; you have an innate desire to understand people and help solve their problems.

You are collaborative; you thrive in environments where people work together to create winning solutions.

You have a commitment to self-development and personal growth; you pursue your personal and professional interests with energy and enthusiasm.

You assume positive intent; you believe your teammates and customers come from a place of good intention.

What you will do

• Manage billing inbox (customer invoice/statement request & collection correspondence)
• Reconcile customer balances with a focus on resolving payment discrepancies, conduct research for unidentified customer accounts and/or over-payments
• Recommend quarterly write-off for review and approval
• Enlist the efforts of Onboarding and Sales teams, when necessary, to expedite the collection process
• Contact customers when necessary to determine the proper payment application
• Process high volumes of payment transactions (ACH and check payments)
• Assist in the month-end processes as needed
• Create weekly reports to determine the status of accounts receivable
• Research and resolve customer duplicates, erroneous payments and return deposit items

What you bring

• Knowledge of Quickbooks Online and/or NetSuite required
• Strong customer service skills
• Have experience with high-volume processing as well as a full-cycle understanding of Accounts Receivable
• Minimum of one to three years experience in AR/cash application and collections role
• Ability to multitask and manage time amid multiple deadlines
• BS Degree in Accounting or other Business Discipline is preferred, but not required. Extensive work experience is comparable to a degree.
• Knowledge of Basic Accounting required

Where you’ll work

Snappt is a remote-first organization.

We actually don’t even have an office. So if you’re accountable and do high-quality work...do it from anywhere. You can also expect to see your teammates throughout the year IRL, at company-supported retreats and events.

We are an Equal Opportunity Employer

We believe the best ideas come from working with people of different backgrounds and unique perspectives.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Snappt makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Pledge.

Not sure if you check all of our boxes? Apply anyway. We are growing rapidly and always try to find room for motivated individuals.