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- Administrative and Clinical Medical Assistant
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Clinical Administrative Assistant - Escondido, Ca *17.00-$19.00/Hr* (05222023)
Company | Sleep Data |
Address | San Diego Metropolitan Area, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-24 |
Posted at | 11 months ago |
Clinical Administrative Assistant - Escondido, CA 17.00-$19.00/hr (05222023)
- Serves as an advocate for the patient and acts as a liaison with other members of the healthcare team, when required.
- Ensures all area related price quotes given to customers/patients are appropriate and meet current company pricing policy. Explains co-pays and insurance coverage to patients as necessary.
- Contacts physician and/or necessary healthcare team member regarding orders, complications, and recommendations.
- Performs oximetry and sleep tests, when required.
- Packages and ships all RMAs to the appropriate manufacturers.
- Educates patients on the need for ABNs. Completes any necessary ABN forms with patients.
- Work mandatory overtime as scheduled
- Is responsible for creating and processing sales orders appropriately and timely within the Brightree system.
- Other duties as assigned
- Downloads usage and therapy data from PAP devices per BetterNight policy and procedure.
- Acts as a form of quality control ensuring that patients have had a first class experience with the RT I, II and III. Escalates issues or compliments as needed.
- Assists with walk in and patient overflow when possible and as needed (machine evaluations and resupply appointments only).
- Make notes in files and Brightree system as required by company policy and current health care standards.
- Calls patients to discuss issues regarding their therapy.
- Works closely with Intake, Benefits and Billing to create a clear open dialog for issues when they arise and to ensure a higher knowledge of the billing process so that we can minimize errors on the front end of that process.
- Returns devices and other returned equipment into appropriate inventories within the Brightree system.
- Responsible for preparing, shipping and tracking all device repairs as well. Responsible for informing patients about repair costs and processing once insurance and/or patient approval is acquired.
- Reviews patient files, both electronic and hard copy, for accuracy and for compliance with BetterNight policy and procedures.
- Creates reports to locate, process and confirm all pick-up tickets created by Respiratory Therapists I, II and III.
- Promotes Company services and acts as a Company representative.
- Responsible for daily updates of the VA follow up lists to ensure that tasks are available.
- Delivers/pick-ups equipment and/or supplies to patient homes or facilities as necessary.
- Prepares and requests RMAs on all 30 day mask refits.
- Acts as a resource (identify problems and provide solutions, implementing procedures, as needed) for all respiratory and other HME equipment (indications, operation, maintenance, etc.) currently supplied by the company, as appropriate.
- Keeps the clean and dirty area neat and organized and within the requirements of the regulatory agencies such as The Joint Commission, Medicare and CA Department of Health.
- Scans all Discontinuation of Service forms in Brightree and ensure that ordering physicians are notified per BetterNight policy and procedure.
- Meets face-to-face with patients to dispense equipment after appointments completed by Respiratory Therapists I, II and III
- Manages the workflow and delivers messages to Respiratory Therapists in a timely fashion.
- Keeps vehicle clean, fueled and maintained.
- Follows Policies and Procedures for the receiving, bagging and tagging, cleaning, disinfecting, and testing of equipment.
- Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times.
- Downloads and cleans sleep study equipment as needed.
- Valid driver's license with a clean driving record
- Must be detail oriented, organized and neat in person and habits
- Intermediate MS Office computer skills required
- Must be knowledgeable in Patient Rights and Responsibilities, including HIPPA regulations
- Must attend related in-services offered by the Company
- Must be knowledgeable in patient’s Plan of Care and Follow-up
- HS diploma or GED required and 2 years’ experience in healthcare/medical field.
- Must be knowledgeable in Infection Control and maintain Universal Precautions when applicable
- Must be knowledgeable in equipment usage and maintenance
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