Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Client Relationship Manager Jobs
Recruited by Designity 8 months ago
Address New York, United States
Client Project Manager Jobs
Recruited by LemonEdge 8 months ago
Address New York, United States
Client Relationship Manager Jobs
Recruited by BlueMatrix 8 months ago
Address New York City Metropolitan Area, United States
Vp Client Relationship Manager
Recruited by Marsh McLennan 8 months ago
Address New York City Metropolitan Area, United States
Client Success Manager Jobs
Recruited by Kasmir Associates 8 months ago
Address New York, United States
Remote Client Specialist Jobs
Recruited by Norton & Associates Inc. 8 months ago
Address Florida, United States
Client Success Manager Jobs
Recruited by Smartrr 8 months ago
Address New York City Metropolitan Area, United States
Vp, Client Success Jobs
Recruited by GoodRx 8 months ago
Address New York, NY, United States
Senior Client Manager Jobs
Recruited by Craft 8 months ago
Address New York City Metropolitan Area, United States
Project Manager, Client Operations
Recruited by New Stand 9 months ago
Address New York City Metropolitan Area, United States
Client Success Specialist Jobs
Recruited by Citeline 9 months ago
Address New York, NY, United States
Client Relationship Manager Jobs
Recruited by Brunello Cucinelli 9 months ago
Address New York City Metropolitan Area, United States
Client Success - Senior Associate
Recruited by Maven Clinic 9 months ago
Address New York, NY, United States
Client Relationship Management Manager
Recruited by RIMOWA 9 months ago
Address New York, United States
Client Success Manager – Enrollment Marketing
Recruited by Liaison International 9 months ago
Address New York, United States
Associate Client Success Manager
Recruited by Madhive 9 months ago
Address New York, NY, United States
Team Lead, Client Success
Recruited by DailyPay, Inc. 9 months ago
Address New York, NY, United States
Client Success Coordinator - Warner Bros. Discovery
Recruited by Warner Bros. Discovery 9 months ago
Address New York, NY, United States
Client Implementation Manager (Remote)
Recruited by Updater 10 months ago
Address New York, NY, United States
Director, Client Success Jobs
Recruited by Qure.ai 10 months ago
Address New York, United States
Client Success Coordinator Jobs
Recruited by The Conference Forum 10 months ago
Address New York, NY, United States
Client Success Manager (Ad-Tech)
Recruited by Cognitiv 10 months ago
Address New York, NY, United States
Client Relationship And Service Manager
Recruited by Huxley 10 months ago
Address New York, NY, United States
Client Success Manager Jobs
Company | Thrive |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-06-30 |
Posted at | 11 months ago |
About Us
Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Client Success Manager is responsible for the relationship-focused management of our clients. The CSM works with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success. This individual will focus on client satisfaction and retention through client recognition of ROI and CSAT focused strategies and reporting. The goal of this individual is to not only retain our clients, but to ensure that they have an exceptional experience with the Thrive platform.
Responsibilities
Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Client Success Manager is responsible for the relationship-focused management of our clients. The CSM works with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success. This individual will focus on client satisfaction and retention through client recognition of ROI and CSAT focused strategies and reporting. The goal of this individual is to not only retain our clients, but to ensure that they have an exceptional experience with the Thrive platform.
Responsibilities
- Train new and existing clients on the Thrive Experience and Thrive Client Portal to ensure all large adoption customers are power users.
- Develop strong relationships with clients and have a deep understanding of their business’s needs, challenges, and goals.
- Manage recurring cadence with clients to understand each client’s desired outcome from Thrive’s services and sets personalized benchmarks for success.
- Proactively follow up with customers to ensure a positive experience through Net Promoter Score and transactional CSAT surveys. Discover feedback trends to find opportunities to enhance our client’s IT experience.
- Manage day-to-day client success KPIs within assigned client base.
- Serve as the client’s point of escalation on service inquiries as needed
- Develop and manage client service improvement plans, and effectively work with the needed internal departments to achieve agreed upon enhancements/deliverables.
- Confirm during closure of onboarding projects with clients, what we’ve learned about the client, ensure alignment around goals and milestones, reset expectations where there is any confusion, and align with the client on their client success plan.
- Maintain report of client’s relationship status and report on any relationship risks within assigned client base.
- Utilize internal software platforms and resources to gather, analyze and produce reportable metrics to clients recognizing ROI of Thrive’s services.
- Strong interpersonal skills including the ability to build strong relationships both internally and externally with customers
- Broad knowledge of Microsoft Office products
- Highly motivated, energetic with the ability to excel in a fast-paced changing environment
- Effectively be able to present this information and respond to questions from customers and internal employees
- Minimum of a four-year degree from an accredited college or university
- Two years’ experience in a customer service or project coordination role is required
- Excellent organizational and communication skills including client-facing interaction
- Ability to interpret sales orders, SOWs and invoices
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago