Client Success & Customer Service Representatives

Tony Robbins, Robbins Research International is the #1 personal development and peak performance strategy company in the world is looking for highly skilled Client Success & Customer Service Representatives to join our Customer Service Team.

Are you a top-tier customer service professional passionate about making a real difference in the world and people’s lives?

We are seeking exceptional individuals to join our prestigious and white glove Customer Service Team. As a member of this elite team, you will provide unparalleled customer service and deliver extraordinary experiences to our discerning clients.

This is an incredible opportunity to work with a world-class organization committed to excellence and customer satisfaction.

This is a remote role and will start as a temp-to-hire position on a 3-month contract, with the possibility of permanent hire after the 90-day provision period.

The rate for this role will be $20/hour.

THE ROLE:

Our ideal candidate should have the following qualities:

Service Excellence: You should have an innate passion for delivering exceptional customer service. You should genuinely desire to exceed customer expectations, anticipate their needs, and provide personalized solutions.

Empathy and Emotional Intelligence: You should demonstrate a high level of empathy and emotional intelligence, connecting with customers on a deeper level. You should be able to understand and respond to customers' emotions, concerns, and preferences with sensitivity and professionalism.

Strong Communication Skills: Excellent verbal and written communication skills are essential. You should be able to articulate yourself clearly, confidently, and professionally. Possessing active listening skills and the capacity to adapt communication styles to suit different customers is vital.

Attention to Detail: You should exhibit exceptional attention to detail to ensure that no aspect of the customer experience is overlooked. You should be meticulous in capturing customer preferences and being one step ahead to ensure a seamless experience.

Professionalism and Poise: You should embody professionalism and poise, maintaining a polished and elegant demeanor at all times. You should possess strong interpersonal skills, including tact, diplomacy, and discretion, to navigate high-pressure situations with grace.

Problem-Solving Abilities: You should be a proactive problem solver, capable of resolving complex customer inquiries and complaints effectively and efficiently. You should demonstrate resourcefulness, critical thinking, and the ability to collaborate with cross-functional teams to find optimal solutions.

Product and Industry Knowledge: You should have a deep understanding of the company's products, services, features, and offerings. You should stay informed about the latest industry trends, competitors, and luxury market developments to provide informed recommendations and enhance the customer experience.

Global Perspective and Cultural Sensitivity: As a member of a globally recognized team, You should exhibit cultural sensitivity and awareness. You should have a global perspective, adaptability to work with diverse clientele, and possess language skills relevant to the target market.

Team Player: You should be a collaborative team player, willing to work closely with internal departments to ensure a seamless customer journey. You actively share customer insights, contribute to process improvements, and support the overall success of the team.

Passion for the Brand: You should have a genuine passion for the brand you represent. Your values should align with the company's core values, and you should take pride in upholding the brand's image and reputation. Your enthusiasm for the organization should shine through in every customer interaction.

HOW TO APPLY:

• Send us your cover letter and resume to: [email protected]
• Complete the DISC assessment for your application: https://profiles.innermetrix.com/VO/a2d363a5/en
• Complete the SparkHire introductory interview: https://hire.li/c15ac8c

RESPONSIBILITIES:

• Represent the RRI brand with the highest level of professionalism, elegance, and discretion. Adhere to brand standards, guidelines, and protocols in all customer interactions.
• Collaborate closely with internal teams, such as sales, marketing, operations, and concierge services, to ensure a seamless customer journey. Share customer insights and provide feedback to improve processes and offerings.
• Handle escalated and complex inquiries, complaints, and service issues with efficiency, tact, and diplomacy. Collaborate cross-functionally to ensure prompt and satisfactory resolutions.
• Develop and maintain comprehensive knowledge of RRI's products, services, features, and offerings.
• Proactively identify opportunities to anticipate customer needs and exceed their expectations. Offer suggestions, recommendations, and personalized services to enhance the customer's experience.
• Provide personalized and attentive service to each client, anticipating their needs, preferences, and expectations. Deliver a seamless and exceptional customer experience at every touchpoint.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions using CRM tools.
• Establish and nurture strong relationships with high-profile clients, acting as their trusted advisor. Continuously engage with clients to understand their unique requirements and provide tailored solutions.
• Stay updated on industry trends and competitors to provide informed recommendations and solutions.
• Exemplify the core values of Robbins Research International in all interactions with customers and colleagues, including integrity, professionalism, empathy, and attention to detail.
• Be open to supporting client requests from multiple avenues such as live chat, phone calls, zoom, and emails.

REQUIREMENTS:

• Impeccable grooming, presentation, and etiquette to represent the brand's luxury image.
• Minimum 3 years experience in luxury hospitality, high-end retail, or a related customer-centric field.
• Proven track record of providing exceptional customer service and achieving high customer satisfaction ratings.
• Ability to work in a fast-paced, dynamic environment, managing multiple priorities and deadlines.
• Proficiency in using CRM software, MS Office Suite, and other relevant tools. Salesforce knowledge is a plus.
• Flexibility to work evenings, weekends, and long hours as required by the position.

SOFT SKILLS:

• Strong problem-solving and conflict-resolution abilities with a customer-centric approach.
• Exceptional verbal and written communication skills; Fluency in Spanish is a strong plus.
• Outstanding interpersonal skills with the ability to build rapport and establish trust with elite clientele.

PERKS & BENEFITS:

• The ability to work remotely from your home
• Company ESOP program (Employee Stock Ownership Program)
• Become part of an amazing team making a difference!
• Competitive salary and compensation
• Work in a socially conscious, mission-driven organization
• Health & Wellness benefits

HOW TO APPLY:

• Send us your cover letter and resume to: [email protected]
• Complete the SparkHire introductory interview: https://hire.li/c15ac8c
• Complete the DISC assessment for your application: https://profiles.innermetrix.com/VO/a2d363a5/en

COMPANY PROFILE

At Robbins Research International, we don’t sell widgets, we change lives. Our culture is about defying the odds. Everything we do is about adding more value to people’s lives.

Our goal is to redefine and create an extraordinary client experience in all personal development, sales, and corporate seminars that cover a wide range of topics, from mental conditioning and personal achievement systems to communication and business mastery.

Tony Robbins has been transforming the lives of millions of people across the world for three and a half decades and has been honored by AMEX as one of 6 people in the world to help turn around their business.

We are an established company with a 40-year track record as THE pioneers and premier name in the self-education and personal growth industry.