Manager, Customer Service- Remote, Hawaii

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

You could be the one who changes everything for our 26 million members as a Customer Care professional at Hiring Company. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

• Candidate must be located in Hawaii.

Position Purpose: Plan and manage assigned customer service function at the health plan to meet overall business goals and objectives.

• Analyze department performance; develop, implement and maintain production/performance standards in line with Company goals and objectives
• Collaborate with appropriate departments and managers to ensure customer satisfaction and alignment with policies, procedures, goals and objectives
• Assist in the preparation of budgets and operate within budgeted expectations; identify and report on variances
• Ensure compliance with applicable policies, procedures, processes, outcomes, contractual agreements and State and Federal regulations
• Review, investigate and resolve inquiries regarding customer service issues for internal and external customers
• Manage the workflow of the customer service function and communicate standards
• Develop, prepare and review reports for management
• Review and respond to complex issues and questions
• Research and incorporate best practices into department operations
• Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development

Education/Experience: Bachelor's degree in healthcare, business or related field or equivalent experience. 4+ years of customer service/call center experience with direct supervisory responsibility over others, preferably in a healthcare or insurance environment.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Hiring Company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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