Client Implementation Specialist Jobs

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Client Implementation Specialist

As an Implementation Specialist at ProviderSoft, you will be dedicated to working with select Clients to ensure that they can successfully implement our software system to perform various ongoing business operations. You will lead the implementation project, hold regularly scheduled meetings with Clients, and provide individualized customer service (as needed). You will need to be intimately familiar with how Clients operate and how they interact with our software to ensure that they fully utilize new and existing functionality to meet their workflow needs. You will need to work in partnership with Clients and assist them in achieving their implementation goals within the system. You will also need to work in partnership with the Client Success Specialist, and successfully hand-off fully implemented Clients for ongoing Client Success Management and Support. Above all else, you will be responsible for initiating and fostering the client relationship by anticipating their needs, providing leadership and support to their implementation of the system, and by providing personal, exemplary customer service.

Responsibilities

Requirements

Location

Your home! ProviderSoft's regular office is a virtual network. Each member of the team works remotely communicating via Teams and coordinating with online project management tools.

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.