Implementation Consultant - Virtual/Remote

Enumerate is looking for an Implementation Consultant to join our team!  In this role, you will serve as the subject matter expert, guiding Enumerate customers through the onboarding process. Collaborating closely with our Software Onboarding Project Managers, you will play a key role in teaching clients how to effectively utilize our software, sharing best practices, and providing support throughout the implementation journey. At Enumerate, we highly value candidates with experience in property management or property accounting, as their expertise brings valuable insights to this role. If you possess a strong passion for customer success, thrive in a dynamic and collaborative environment, and have the necessary qualifications, we encourage you to apply. This is a full-time, salaried position based in the CST/EST time zones with a budgeted salary range of $50,000-$60,000. The role is fully remote, with the potential for quarterly travel for team activities.
Who will love this job 
Someone who loves learning and explaining complex systems and practices Someone who tailors their communication to all levels of experience  Someone who thrives on running multiple projects, managing changing priorities Y ou should have 
Required: Two (2) years of proven experience in a customer service position Preferred: experience in property management and/ or property accounting software a huge plus! Excellent problem-solving skills, demonstrating the ability to analyze complex situations, identify challenges, and develop effective solutions Demonstrate strong multi-tasking abilities, efficiently managing multiple tasks and priorities simultaneously Commitment to outstanding customer service for your customers Persuasive communication skills, both verbally and in writing Travel of 5% expected for quarterly team meetings Ability to work in the US without sponsorship
Culture Why Enumerate Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support. Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here. We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.
We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US. We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at Enumerate. Responsibilities What you’ll do 
Meeting with clients to collect data and other information required to implement the software successfully. Educating clients on how to use the software and its specific features. Communicating with clients throughout the implementation process lifecycle. Evaluates clients needs, develops configurations that support business processes. May provide additional training and end user support during and after the implementation process. Meeting project deadlines as assigned by the Project Manager assigned to the delivery. Assist with data migration from third party vendors as well as internal upgrades. May work with data migration team to perform the migration of data and validation of that data. Requirements Two (2) years of proven experience in a customer service position Authorized to work in the US without sponsorship Requisition #cljrnculeeh0j0qmt1c8ypjap