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Implementation Project Manager (Remote)

Company

Paycor
Address , Remote
Employment type
Salary $74,380 - $126,984 a year
Expires 2023-12-13
Posted at 8 months ago
Job Description
Implementation Project Manager
Remote - Work from Home
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
Job Summary
Client onboarding is at the crux of our business. It’s the key to lasting client satisfaction and retention. Our mission is to solidify clients’ decision for choosing Paycor as a trusted business partner. We utilize cloud-based project management software and a dedicated team structure to enable collaboration, free-flowing communication, and efficient problem-solving to avoid surprises for both clients and associates. To help us succeed in this mission, we’re seeking candidates who have that unique service orientation and are capable of providing “an amazing experience” to new clients to ensure long lasting satisfaction and retention.
Paycor’s Implementation Project Managers are responsible for utilizing proven project management methodologies to effectively lead the onboarding experience of new clients’ transition to Paycor’s software applications. They serve as the primary owners of the client experience and are ultimately accountable for the execution of all project tasks and key milestones; ensuring on-time and on-budget delivery to attain the highest possible level of customer satisfaction. They document, coordinate, and monitor progress from kick-off through go-live, and are instrumental in the successful transition of their client base to ongoing support.
Successful Project Managers demonstrate a dedicated focus to clients. More specifically the ability to establish immediate rapport and connection, quickly understand clients’ needs, and tactfully address challenges and concerns. Additionally, they possess demonstrated influencing skills to help clients understand and fully utilize Paycor’s software applications to maximize their business productivity and to effectively lead the project team to ensure “an amazing client experience”. Their success is measured on the timely and smooth transition of each client.
Paycor offers a rewarding employment environment; one where we work and play equally hard. If you’re interested in being a part of a winning team with people who have a similar passion for servicing clients this is the right opportunity for you.
Essential Duties and Responsibilities
  • Partner with Sales during both the Prospecting and Implementation processes. Assist with RFPs and provide technical expertise to support sales efforts when needed. Once prospects become assigned clients, meet regularly with applicable Sales associates to understand details from the Sales process and gather context for clients. Provide timely follow up and communication with Sales regarding status of accounts.
  • Monitor implementation progress through Paycor’s project management software (Cloud Coach). Maintain an in depth understanding of all projects including tasks, issues, owners, and risks. Distribute progress reports as needed. Communicate regularly with all relevant stakeholders. Raise concerns quickly to stakeholders and escalate when necessary.
  • Lead the conversion of clients to Paycor software by working effectively with a wide range of internal and external stakeholders. Serve as the ultimate owner of project milestones and delivering client satisfaction to positively influence lasting client retention. Schedule and lead regular project meetings.
  • Serve as a thought leader for continuous improvement of the Implementation process. Identify broad level enhancements that will continue to foster the delivery of an “amazing client experience” and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies.
  • Prepare post implementation reports to transition clients to ongoing Support. Assist Client Success Managers with proactive and reactive client visits and or calls.
  • Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team.
Requirements
  • At least 3 years of experience in a client service position with face to face client exposure.
  • Strong client focus and ability to build relationships and rapport.
  • Working knowledge of/experience with HCM software preferred
  • Strong organizational, time management and multi-tasking skills.
  • Prior project management experience with multi product implementations and/or Pm certification strongly preferred.
  • Excellent oral and written communication skills.
  • Four-year degree in Business Administration, MIS, or similar.
  • Demonstrated proficiency with PC software including Microsoft Office Suites.
  • Travel required with some ability to travel on limited notice.
  • Ability to communicate with associates and client contacts at all levels within the organization.
  • Flexibility in scheduling to meet client needs with short turnaround.
  • Must be detail oriented with exceptional analytical skills.
Paycor Total Rewards
We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.
Highlights include:
  • 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
  • Sabbatical opportunities for tenured Associates
  • Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
  • An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
  • Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
  • Paid leave for birth parents, non-birth parents, elder caregivers, and military support
  • Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
  • Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
  • A flexible virtual-first work philosophy
We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $74,380-126,984. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.
For more information about our total rewards, please visit www.mypaycorbenefits.com.