Client Success And Implementation Manager Jobs

Strong project management skills, with a track record of successfully managing complex projects from initiation to completion

Project Management Professional (PMP) certification or similar project management credentials

Strong leadership and team management capabilities

Bachelor's degree in Business, Project Management, or a related field

Proven experience as a Project Manager, Implementation Manager, or similar role, with a minimum of 3-5 years of relevant experience

Salary Range: Commensurate with qualifications and experience

Plan and implement new Client Accounts using strong organizational and project management skills

2+ years’ experience in a related role; Early Intervention Program knowledge a plus

Understand Client needs at a level of detail sufficient to define functional requirements

Understanding of business requirements and the ability to translate these into functional and efficient tasks to implement new Clients

Self-motivated; Self-guided; Ambitions to manage implementations independently and effectively

Exceptional written and verbal communications skills

Strong project management skills and a demonstrated ability to work successfully on cross-functional teams

Experience in employer-sponsored health benefits space

Be naturally collaborative with strong communication and listening skills

Ensure launch readiness by managing, executing and troubleshooting technical operations required to successfully launch Lyra’s benefit to clients

5+ years of work experience in a high-growth, fast paced environment; experience in an Implementation, Operations or Customer Success role preferred

Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust

Project Management skills: you excel at managing projects by providing timelines, setting expectations, and providing updates internally and externally

Project manage clients through their implementation of Updater product offerings, with specific focus on the multifamily business offerings.

This role is remote, but needs to be US based. We are not currently able to offer sponsorship for this role.

Implementation experience: 2+ years in Client Implementation onboarding and training clients

Experience working within a SaaS or enterprise software-related field

Experience in the B2B2C world

Strong project management skills and functional requirements gathering skills.

3+ years of experience in enterprise SaaS/software implementations, account management, project management, or other relevant business consulting.

You have GREAT communication skills and know how to get the message across.

Determining business solutions for finance organizations, developing project plans, outlining execution, and maturing customers engagements into long-standing business relationships.

Understanding and analyzing business requirements to determine new solutions.

Working with engineering team to scope and define technical requirements of project as necessary.

Strong project management skills with the ability to handle multiple clients and projects simultaneously.

Bachelor's degree in Healthcare Management, Information Technology, Business Administration, or related field.

Develop and execute comprehensive implementation plans tailored to each client's requirements, ensuring a smooth and successful deployment.

Proven experience of 4-7 years in implementing and managing health-based technology solutions for clients; direct pharma-vendor program experience strongly preferred.

Excellent communication and interpersonal skills, capable of building rapport with clients at all levels.

Immediate impact.You will be the owner and decision maker of your subject matter.

Experience in project management and facilitating change management

Perform quality control in post mortem and work to continuously improve our internal project management plans for future projects

Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)

Experience with data analysis & visualization tools (e.g Tableau, Power BI)

Experience working on healthcare products or within hospitals

Experience working with data or analytics products

Minimum 5 years of experience in project management or programme management

Previous experience in direct or matrix management of large teams

Effective leadership, people management, communications and influencing skills

Hold relevant project management qualifications (e.g. Prince II, Agile)

Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team

Manage key implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the sponsor and other stakeholders

Project Management skills: you excel at managing projects by providing timelines, setting expectations, and providing updates internally and externally

Project manage clients through their implementation of Updater product offerings, with specific focus on the multifamily business offerings.

This role is remote, but needs to be US based. We are not currently able to offer sponsorship for this role.

Implementation experience: 2+ years in Client Implementation onboarding and training clients

Experience working within a SaaS or enterprise software-related field

Experience in the B2B2C world