Lumbertrack Implementation Consultant Jobs

The Job:

This is a billable position, responsible for all on-site consulting and training engagements for new and existing users of LumberTrack throughout North America.

Duties & Responsibilities:

• Lead installation and training of peripheral components of LumberTrack projects including TagTrack, Handhelds, EDI, FiberTrack and Cubes.
• Recommend custom BI solutions for clients that allow them to achieve their business goals.
• Adapt LumberTrack product capabilities to meet specific customer business needs.
• Communicate with clients and team members to ensure requirements are understood.
• Work closely with other Professional Services team members to deliver solutions to Epicor LumberTrack clients.
• Communicate with Project Manager pro-actively to mitigate risk to budgets and timeline.
• Provide on-site assistance at go-live events.
• Responsible for high utilization (65%) and customer satisfaction.
• Ensure areas of responsibility have been delivered in a timely and thorough manner.

Knowledge, Skills & Abilities:

• Ability to meet utilization targets and complete project deliverables on time.
• Excellent communication, interpersonal and presentation skills.
• Ability and availability for up to 50% overnight travel throughout North America.
• Experience writing SQL queries.
• Proven success in software project implementation and deployment.
• Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks.
• Strong troubleshooting skills.

Qualification:

• 6+ years of relevant experience.
• Experienced in lumber industry terms and processes.
• Bachelors’ degree in Business or Computer Science (or equivalent work experience).
• LumberTrack application experience required.

The Team:

Professional Services plays an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it’s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!

Why Epicor?

At Epicor , we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

At Epicor, we strive to create a welcoming, inclusive, and diverse workplace every day. Bring the whole and real you—that’s who we’re interested in. If you’re interested in this role but your experience and current skillset don’t match every qualification of the job description, that’s okay! We encourage you to apply anyway. Learning and sharing our knowledge keeps us all moving forward. You just might be the right fit and gain new skills new along the way.

#LI-TO1 #LI-REMOTE