Implementation Specialist I Jobs

Responsible for supporting the delivery of requests for telecom services. Ensure requests are processed in a timely manner to meet service level agreements (SLA) and customer expectations. Document all order activity and ensure data integrity in Lumen (CTL) systems. Responsible for accurate and timely communication of order milestones to internal and externally facing teams – escalating as needed.

• Function in an Entry level position to ensure the timely and complete provisioning of telecom service orders using Lumen systems and processes.
• Manage the assigned queue using time management skills
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
• Respond to maintenance and troubleshooting requests
• Perform other duties as assigned
• Become familiar with one or more Lumen voice products’ processes, builds and designs
• Process orders according to Service Level Agreements (SLAs), On Time Performance and quality standards
• Use training and peer knowledge to demonstrate ability to process tasks as assigned for incoming work
• Escalate to a higher level as needed

Minimum:

• Associates degree or equivalent education and relevant experience.
• 2+ years related experience in specific area or equivalent.
• Verbal, written and interpersonal communication skills.
• Collaborative skills and use a team approach to accomplishing work.

Preferred:

• Familiarity of Lumen Provisioning Systems and Processes
• Experience working in a fast-paced environment and dealing with ambiguity
• Project management experience