Client Engagement Manager Jobs

Role: Customer Engagement Management/Delivery

Location: Pittsburgh, PA

Who are we looking for?

· Customer Engagement Manager - Managing delivery, customer relationship for a large portfolio.

:

• Focus on Customer Relationships & engagement to ensure a great customer experience, providing solutions leveraging Technology
• Work closely with Client’s IT & business teams, align to strategy – Work with Internal teams to develop a roadmap that aligns with strategy and delivers results
• Ensuring delivery commitments by closing working with teams across the Mphasis & Customer - Product Owners, Architects etc, define delivery plans, estimates, risk management
• Oversee portfolio from Project Delivery, Sourcing, Financial perspectives, ensure robust governance & improve efficiencies
• Ensure program/project managers meet established schedules, help resolve technical and operational issues, and accomplishes delivery goals towards contract commitments - People care, including training, performance oversight, performance feedback, assessments, performance improvement planning & oversight
• Manage & Monitor status reporting, tracking deliverables, issue & risk management, resource allocation across portfolio

Experience:

• Creating solutions, co-ordinate preparation of proposals with technology & domain SMEs
• Strong people management skills, bringing teams together, identify and nurture talent
• Knowledge & understanding of Agile methodologies, Identification & implementation of continuous improvement programs
• Ability to establish strong working relationship with customers, work effectively to lead and be part of a virtual & dispersed team and ensure delivery milestones
• Over 15+ years experience in Engagement Leadership capacity managing engagements with onsite, offshore, near-shore delivery models, for portfolio of 250 – 350+ FTEs
• Ability to combine functional and technical skills, modern delivery practices to ensure desired outcomes for customer in terms of Quality, Schedule & Budgets

Technical Areas:

• Solutions comprising of optimized Application development & integration of Global, Regional, Country level capabilities
• Solutioning of Application Rationalization and Consolidation in a M&A scenario
• Experience & Knowledge of handling engagements in Cloud Native Technologies

Behavioral Skills:

· Effective interpersonal, team building and communication skills.

What’s in for you?

• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• You get an open and transparent culture along with freedom to experimentation and innovation
• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.