Construction Claims Manager Jobs

About the role:

DUAL North America, Inc. is seeking a Construction Claims Manager to join its subsidiary Align Claims. The Construction Claims Manager will manage a team of 5-6 claims adjusters handling moderate to high exposure general liability claims involving bodily injury and property damage, as well as construction defect, involving general and subcontractor risks.

Essential Functions:

· Reviews new losses within 14 days of assignment to the adjuster to ensure coverage has been confirmed and appropriate action is being taken to investigate liability and assess damages

· Maintains a diary on all open files assigned to the adjusters on the team to ensure files are being proactively handled

· Review sufficiency of reserves on a case-by-case basis during regular diary reviews

· Work with the adjuster on cases that involve complex or unique coverage issues that may require the issues of a reservation of rights or coverage denial letter

· Utilize critical thinking and solid judgment to solve problems, make decisions and resolve issues inherent in handling losses, as well as plan and organize activities throughout the claims management process

· Provide coaching and feedback to members of the team on an ongoing basis throughout the performance period

· Promptly deal with any performance issues that may arise with the team

· Ensure the team is handling claims consistent with NBIS client and corporate policies, procedures and "Best Practices", and also in accordance with any statutory, regulatory and ethics requirements

· Work/communicate closely with underwriting to keep them apprised of any issues that may impact the business, including but not limited to, suggesting revisions to policy forms, risk concerns with a specific account etc…

· Performs other duties as assigned

Job Requirements (education, experience, skills):

· Bachelor’s degree or equivalent experience required.

· Professional designations (CPCU, AIC, SCLA) are a plus

· 10 + years of overall claims experience preferred

· Must have experience with high exposure commercial auto and general liability claims involving bodily injury and property damage,

· Must have at least 2 years’ experience as a supervisor or manager

· Excellent oral and written communication skills

· Excellent customer service and negotiation skills

· Understanding of the unique insurance needs of the market

· Exceptional interpersonal skills

· Attention to detail

· Ability to multitask

· Strong organizational skills

· Knowledge of MS Office applications, related claims and business software

· If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.

What we offer:

A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

About DUAL NA:

DUAL is the leading underwriting organization in the US and part of an international insurance organization with operations in 45 countries across the world. DUAL offers commercial property, casualty, financial lines, and personal property insurance products underwritten through several specialized subsidiaries. Since 2013, we have grown to over 500 employees in 14 offices across the US, and we are continuing to grow. DUAL is committed to building a balanced business and contributing to a sustainable world. At DUAL, we believe our people are our greatest assets, espousing entrepreneurialism, and innovation in an environment where new insights are encouraged.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

EEO Statement:

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.