Chat Advocate Jobs

Why OppLoans?

OppLoans is a socially responsible, profitable FinTech company that has grown 2000% over the last 3 years, and is backed by a global investment firm with $100M+ in AUMs. Recent accolades include being named one of the fastest-growing companies in the USA by Inc. Magazine’s list of 500, 3rd fastest-growing startup by Built In Chicago, and 6th best company to work for nationally by Glassdoor.

Customers love our product! We have been widely recognized as having the best customer experience in the industry. See what our borrowers are saying on Google and the BBB !

Employees love working here. We have an entrepreneurial and dynamic startup culture that also cares for our employees. Check out our Glassdoor reviews!

What You Get To Do

As part of a dynamic and engaging team, the Chat Advocate is responsible for communicating with customers via live chat and answering questions pertaining to the loan application process. Your day will consist of responding to general questions, assisting with troubleshooting the bank verification step, uploading emailed documents, and/or requesting additional documents as needed.

Key Responsibilities

• Act as a subject matter expert regarding the application process
• Work within multiple chats simultaneously
• Drive business through excellent customer service at every step of the application process
• Answer chats in a timely manner
• Collaborate with Underwriters and Loan Advocates to process loan applications in an expedited fashion
• Identify useful documents required for the application process
• Review and evaluate customer’s financial documents and research financial history
• Using provided resources to help navigate customers through the Instant Bank Verification process
• Identify process bottlenecks, inefficiencies, and suggest improvements
• Build relationships via electronic communication

Required Skills

• Critical thinker
• Able to work under pressure
• Excellent customer service skills
• Detail-oriented
• Ability to type 40 to 60 wpm
• Excellent written communication skills
• Excellent time-management skills
• Ability to multitask between tasks
• Confident in working with others
• Ability to adapt quickly to change
• Team player, willing to help in all situations

Desired Skills

• Previous experience communicating with customers via electronic communications
• Strong knowledge base and understanding in the financial lending industry
• Previous experience in customer service orientated position

Compensation And Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual.

EEOC Statement

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected] .

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/