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Customer Experience Associate - Chat
Company | Faire |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-14 |
Posted at | 9 months ago |
About Faire
- Support our brand partners with seamless order processing and catalog management
- Serve as the front line, go-to resource for customer questions and platform issues
- Understand business metrics to measure your personal and team contribution to Faire’s mission
- Stay on top of internal policies and Faire product offerings in a rapidly changing environment
- Support brand and retailers via chat support. The hours for this role are 9am - 6pm PST Monday-Friday.
- Take ownership to resolve challenging customer issues, and escalate when necessary
- Make it your mission to foster exceptional customer experiences across the marketplace
- Support our retailer partners with order status updates, managing their account, and invoices
- Bachelor’s degree or equivalent years of experience
- 1-3 years of Customer Service, Sales, or related experience
- Able to work 9am - 6pm PST, Monday to Friday and flexible to adjust working hours as business needs require
- Flexible schedule to accommodate business needs during peak season
- We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
- We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
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