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Company | Gusto |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-12 |
Posted at | 9 months ago |
About Gusto
- You will understand customer issues and partner with cross-functional teams to simplify and automate existing processes
- You will analyze, troubleshoot, and transfer sensitive customer data into the Gusto platform
- You will assist, implement, and support customers at key moments in their payroll onboarding experience
- You will directly communicate with customers in the form of both phone and email
- You will work with your teammates to deliver on customer deadlines
- You will serve as a thought partner to our sales team to ensure successful transfers
- You will complete new Gusto payroll account setup on behalf of the customer and serve as their go-to advocate
- Enjoy working collaboratively with many stakeholders across the company
- 1-2+ years work experience - bonus points for exposure to payroll onboarding, finance, banking, healthcare or a start-up environment
- Passionate about developing efficient processes and driving results
- Extracurricular activities, volunteer work, athletics, leadership
- Customer service experience
- Strong project management skills, organization abilities, and overall attention to detail
- Excellent written and oral communication skills: you thrive when working with customers
- Payroll, tax, or compliance knowledge
- Proficient in Excel
- Experience with Salesforce
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