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Live Chat Specialist Jobs

Company

BRB Ceramic Tile, Marble and Stone
Address United States
Employment type FULL_TIME
Salary
Expires 2024-02-23
Posted at 8 months ago
Job Description

We are looking for a motivated and enthusiastic Live Chat Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing support to our customers, resolving customer complaints and providing a positive and top-quality customer experience.

Duties and responsibilities
  • Informing customers about products and services
  • Resolving customer complaints
  • Training new customer service agents
  • Improving overall customer satisfaction
  • Responding to customer questions
  • Preparing documents and reports
  • Suggesting solutions for common problems
  • Updating customer database
  • Providing customer support via telephone, e-mail, voice chat or in-person
  • Collaborating with the management team
Requirements and qualifications
  • Minimum of 1 year of experience in customer service
  • Ability to build relationships with clients
  • Minimum of a High School Diploma
  • Superb verbal and written communication skills
  • Excellent multi-tasking skills
  • Ability to work with others
  • Strong interpersonal skills
  • Excellent customer service skills
  • Strong computer skills
  • Strong persuasion skills
  • Excellent problem-solving skills
  • Ability to meet deadlines
  • Ability to work under pressure
  • Ability to work in a fast-paced environment
  • Flexibility to work shifts
  • Ability to prioritize tasks