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Live Chat Support Jobs
Company | Summit Corporate Housing LLC |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Expires | 2024-01-19 |
Posted at | 9 months ago |
We are looking for a Live Chat Support to assist our customers with technical problems when using our products and services.
Live Chat Support responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent Live Chat during all sales and after-sales procedures
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Qualifications
[Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
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