Application Advocate Jobs

Location: Remote, USA & Hybrid - Orlando, FL

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

The Application Advocate supports the Director of Student Services, Director of Enrollment and the Partnership Director in day-to-day partner operations, internally and externally, including managing enrollment services, processing admissions applications and governing institutional policies. The Application Advocate works in close collaboration with operational and student recruitment team members to support partner-specific objectives and admissions standards. This is achieved through efficient utilization of systems, tools and workflows.

How you will make an impact:

• Exhibit thorough understanding of internal and partner processes and adhere to agreed upon methodologies.
• Register accepted students in student information systems as applicable.
• Assist student recruitment team with completion of admissions applications, ensuring that all required documents are submitted to the school in a timely manner and completing quality assurance checks on student documents.
• Assist student recruitment and retention team in understanding program requirements and updates while maintaining mastery of program and partner specific information. Act as the admissions process and policy expert for assigned partnerships, facilitating trainings and updates to internal teams.
• Collaborate with internal and external stakeholders to populate CRM/SIS databases with accurate and up to date information, including but not limited to document management, quality reviews and tracking applicant status.
• Complete FERPA (Family Education Rights and Privacy Act) training and adhere to all FERPA guidelines.
• Contribute to weekly team meetings (application to start, risk management, process changes) and assist in the identification of student obstacles, risk factors and other pertinent issues.
• Develop relationships and serve as liaison between Wiley and campus administrative offices (Business Office, Financial Aid, Registrar, and Graduate/Online Admissions) regarding admissions standards, procedures, student files and general troubleshooting.
• Communicate with student recruitment team, partner admissions and academic decision makers regarding application status updates, additional requirements and any quality concerns.
• Complete unofficial transcript reviews using partner rubrics and processes to ensure accurate understanding of potential transfer credits.
• Provide insight and analysis around applicant and partner trends and behaviors by generating and distributing regular applicant activity and enrollment reports, as requested by management.

We are looking for:

• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Minimum of a Bachelor’s degree in Business, Marketing, Operations or related field of study.
• 1+ years of experience in operations, administration, or customer service-related fields
• Detail-oriented, able to multi-task, a problem solver, and committed to providing excellent customer service.
• Self-motivated, flexible, and able to work in a team environment with minimal supervision.

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on an individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require an accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The target base pay range for this position is $37,400 to $49,800. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.