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Customer Service/Call Center Representative

Company

Filterbuy
Address , Remote
Employment type FULL_TIME
Salary $16.75 an hour
Expires 2023-10-05
Posted at 8 months ago
Job Description
Description:

Monday-Friday, 8:00 am to 5:00 pm CST w/rotating Saturday or Sunday!

Monday-Friday, 9:00 am to 6:00 pm CST w/rotating Saturday or Sunday!

Hourly Rate - $16.75

Summary – A Customer Service Representative is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics, and maintaining expert knowledge about company products or services to help customers best.

Requirements:


Responsibilities:

  • Working with a team of CSRs and other departments to find appropriate solutions.
  • Ensuring that customers are satisfied with products or services.
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions.
  • Providing introductory information to new customers.
  • Let customers or clients know about additional products or services.
  • Troubleshooting common issues with products or services.
  • Escalating queries and concerns.
  • Following up with clients or customers to check their satisfaction with any purchase.

Qualifications:

  • Analytical and problem-solving skills.
  • Interpersonal and customer service skills.
  • Time-management skills.
  • Ability to answer a high volume of calls and emails daily.
  • Ability to share work among a customer service team.
  • Attentiveness and patience.
  • Multitasking and organizational skills.
  • Ability to find a positive in any situation.

Physical and Company Demands:

  • A wired/ethernet connection is required to support our Five9 Software.
  • Must have reliable high-speed internet.