Outbound Call Center Representative

Job Title

Outbound Call Center Representative

Patient Services Outbound Representative (Malvern, PA)

Allow your passion for improving lives to shine in this role where you’ll be the first point of contact assisting patients with activating their wireless heart monitor.

Your role:

• Make outbound phone calls to patients to assist with activation of their monitoring device and provide technical support.
• You will work within the Patient Services department meeting key performance indicators and delivering a high level of quality in a team-oriented environment.
• You will train for 3 weeks, Monday-Friday 9:00am-5:30pm ET with an Educator in a structured environment.
• After training you will begin a 12-week ramp-up period and work Monday-Friday 9:00am-5:30pm or 10:00am-6:30pm ET.

You're the right fit if:

• Your skills include proficiency with Microsoft Office applications, strong computer skills including data entry, and the ability to work in multiple technical mediums simultaneously while remaining attentive to the patient and their concern.
• You’ve acquired 6+ months of experience of phone-based customer service or face-to-face customer service experience.
• You have a High School Diploma or General Education Development (GED)
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent communicator, patient and empathetic when providing support.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Read more about our employee benefits.
• Learn more about our purpose.
• Discover our rich and exciting history.
• Learn more about our business.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.