Inbound Call Center Representative

Job Title

Inbound Call Center Representative

Patient Services Inbound Representative (Malvern, PA)

Allow your passion for improving lives to shine in this role where you’ll be the first point of contact for numerous patients utilizing a Wireless or Holter heart monitor.

Your role:

• You will train for 5 weeks, Monday-Friday 9:00am-5:30pm ET with an Educator in a structured environment.
• You will work within the Patient Services department meeting key performance indicators and delivering a high level of quality in a team-oriented environment.
• After training you will begin a 12-week ramp-up period and work Tuesday-Saturday 12:00pm-8:30pm ET.
• Provide patient focused support via phone or chat for all service and monitor related issues or questions including device activation or technical support.

You're the right fit if:

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• Your skills include proficiency with Microsoft Office applications, a strong technical aptitude and computer skills, and the ability to work in multiple technical mediums simultaneously while remaining attentive to the patient and their concern.
• You’re an excellent communicator, patient and empathetic when providing support, and if you have experience in a call center or with Salesforce, even better.
• You have a High School Diploma or General Education Development (GED)
• You have acquired 1+ years of experience in customer service and/or product support or 2+ years of face-to-face customer service experience.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Read more about our employee benefits.
• Learn more about our purpose.
• Discover our rich and exciting history.
• Learn more about our business.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.