Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Call Center Sales Representative - Part Time - Entry Level
Recruited by DialAmerica 8 months ago Address , Knoxville, 37922
Evaluations Representative Jobs
Recruited by University of Arkansas Grantham 8 months ago Address , Remote $20.00 - $22.50 an hour
Operator/Call Center Representative
Recruited by SSM Health 8 months ago Address , Fenton, 63026
Communications Coord 1 (Call Center) - Night Shift 8Pm – 8Am
Recruited by LifeLink Foundation, Inc., 8 months ago Address , Tampa, 33619
Call Center Manager Jobs
Recruited by ALFASIGMA USA, Inc. 8 months ago Address , Dallas, 75211
Call Center Representive (Telecom)
Recruited by SSM Health 8 months ago Address , Madison, 53717
Outbound Call Center Representative
Recruited by RxSense 8 months ago Address , Remote $17 - $19 an hour
Medical Call Center Jobs
Recruited by The Eye Care Group PC 8 months ago Address , Waterbury, 06708 $15 - $20 an hour
Outbound Call Center Representative
Recruited by Philips 8 months ago Address , Malvern, 19355
Inbound Call Center Representative
Recruited by Philips 8 months ago Address , Malvern, 19355
Call Center Representative Jobs
Recruited by S&S Employment Partners 8 months ago Address , West Des Moines $20 an hour
Call Center Representative Jobs
Recruited by LERETA, LLC 8 months ago Address , Dallas, 75247 $15.41 - $19.26 an hour
Bilingual Call Center Representative
Recruited by BusPatrol 8 months ago Address , Remote $15.50 an hour
Call Center Customer Care Representative
Recruited by OneTouch Direct 8 months ago Address , Tampa, 33619 $15 - $40 an hour

Call Center Representative Jobs

Company

BMP Print Solutions
Address , Tampa
Employment type
Salary
Expires 2023-09-21
Posted at 8 months ago
Job Description

Description

Job Title: IT Services Tier 1


: Act as the first line of contact for technical support for internal users, as well as for users of several companies we perform managed IT services for.


Job Duties:

  • Perform IT related administrative tasks such as creating AD accounts, assigning phone extensions, assigning Office 365 licenses, etc.
  • Manage personal ticket queue made from email requests for support and tickets created by phone calls that will take longer to resolve.
  • Some hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment, etc.
  • Some onsite support for users at the corporate office, possibility of travel if interested.
  • Ability to troubleshoot software issues and work on both common applications (Outlook, web browsers, etc.) and to learn how to troubleshoot industry/company specific programs.
  • Basic IP knowledge such as locating and identifying IP address, gateway, subnet, and troubleshooting network connectivity issues.
  • Manage time to allow for follow up with users to verify resolution of issues or work on issues emailed into the ticket queue between inbound calls.
  • Proper documentation of user issues and troubleshooting steps taken.
  • Answer phone calls requesting technical support.