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Customer Service Representive Jobs

Call Center Representive (Telecom)
By SSM Health At , Madison, 53717
Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.
High school diploma or equivalent
Customer Service Representive Jobs
By SMT (SportsMEDIA Technology) At Raleigh, NC, United States
Summary Of Duties And Responsibilities
Procures new orders, revision request orders and other order requests from customers and enters orders into the system.
Generates new work, customer and contract RFQ packages. Initiates RFQ, tracks package and works with Engineering to ensure timely turn-around.
Interfaces with Production Planning with all phases of new order approval and revisions to order delivery schedules and quantities.
Solicits inside sales by prospecting new work from existing customers.
Generates sales-related reports regarding bookings, history or shipments as required.

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for a Customer Service Representative to join our team and help us provide outstanding service to our customers. If you have a passion for customer service and a desire to help others, this could be the perfect job for you!

Overview A Customer Service Representative is responsible for providing excellent customer service to customers and potential customers. They are the primary point of contact for customers and are responsible for responding to customer inquiries, resolving customer complaints, and providing general customer service support. Detailed Job Description A Customer Service Representative is responsible for providing excellent customer service to customers and potential customers. They are the primary point of contact for customers and are responsible for responding to customer inquiries, resolving customer complaints, and providing general customer service support. They must be able to effectively communicate with customers, both verbally and in writing, and must be able to provide accurate information in a timely manner. They must also be able to handle difficult customer situations in a professional manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to handle difficult customer situations in a professional manner
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant products and services
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to type at least 25 words per minute
• Ability to work in a fast-paced environment
• Ability to work flexible hours
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant products and services
Job Experience
• Previous customer service experience
• Experience in a fast-paced environment
Job Responsibilities
• Respond to customer inquiries, both in person and over the phone
• Resolve customer complaints in a timely and professional manner
• Provide accurate information to customers
• Maintain customer records and update customer information as needed
• Process customer orders and payments
• Follow up with customers to ensure satisfaction
• Assist with other customer service related tasks as needed