Register
Recruit Create CV

Call Center Lead Jobs

Education Center Lead Jobs
By Medici Road At Washington, DC, United States
Documentation skills and use of digital project management tools
• 8+ years of management/director level experience (ideally 2+ years leading a division)
• 3+ years of coaching /facilitation experience in the education field
• Oversee performance management, reporting, invoicing, and other financial transactions with clients
Excellent interpersonal and written communication skills.
Creative thinking and presentation skills
Evening Call Center Operator *Upmc St. Margaret*
By UPMC At , Pittsburgh, 15215 $16.02 - $24.18 an hour
Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
Minimum two-years experience in customer service required, answering service experience preferred.
Must possess proficient typing (40 wpm) and spelling/grammar skills.
Maintain Keys and sign-in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.
Activates the Alert Notification System.
Dispatch Security assisting with emergency support.
Call Center Representive (Telecom)
By SSM Health At , Madison, 53717
Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.
High school diploma or equivalent
Virtual Call Center Jobs
By VCA Animal Hospitals At , Los Angeles, 90064 $15.77 - $23.65 an hour
Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations
Fulfill other related duties as assigned EDUCATION/EXPERIENCE
High school diploma or equivalent PREFERRED SKILLS AND QUALIFICATIONS
Schedule client appointments efficiently while providing a high-quality experience
Manage high volume of inbound and outbound calls and use of SMS/Texts
Prior Veterinary Experience and/or prior call center experience in a medical setting is preferred
Scheduler - Call Center
By Beebe Healthcare At , Georgetown, 19947
Prior scheduling , patient accounts, unit clerk or medical assistant experienced preferred.
Clear Communication Skills Both Written And Verbal
Knowledge Of Basic Computer Programs
Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Call Center Team Lead - 12:30-9:00Pm Est
By Privia Health At United States
1+ of Previous management/leadership experience preferred
Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
High School Diploma required, advance certification a plus
Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
Accessibility to secure, quiet work space with high-speed internet to work remotely
Call Center Phone Interviewer
By InMoment At , Remote
Support the management team in maintaining and improving the efficiency of the Remote Call Center Environment
Refer any suggestions or concerns to your Project Supervisor or a member of the Management Team
Positive and energetic phone skills, excellent listening skills, and good typing skills
Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
Customer Service experience is preferred, but not required as full training is provided
Reports to the Call Center Manager
Call Center Scheduler Jobs
By Metronet At Greater Evansville Area, United States
Tactical schedule management to maximize staffing resources and achieve service level objectives and limit staffing expenses
Intraday management and response plan implementation to ensure schedule adherence, respond to unplanned call, staffing, and handle time variances
Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders
Proven communication across all levels including front-line associates, management, peers, and senior management
Minimum of 3 years inbound call center experience preferred but not required.
Bachelor’s degree preferred, or equivalent work experience
Call Center Team Lead, Customer Relations
By CVS Health At , , Fl $18.50 - $34.60 an hour
1+ year(s) of experience in retail healthcare, preferably in a high volume call center
Microsoft Office knowledge, including Word, Excel, Access, and PowerPoint
Verifiable High School diploma, GED or equivalent work experience is required
Assist with designing and updating procedures for tasks and transactions.
Responsible for responding to supervisor escalations from internal contacts and field leadership.
Assist with coaching, developing ad motivating team members; facilitate team meetings and training sessions.
Call Center Associates Jobs
By Focus Services At Greenville, SC, United States
Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
Good numerical and analytical skills
Skill to communicate effectively with customers
Added incentives for performance, hours, etc.
Field inbound calls in a professional manner
Respond to and resolve customer questions
Call Center Counselor Jobs
By Sequium Asset Solutions, LLC At Marietta, GA, United States

Location: Marietta, GA Employment Type: Full-Time Salary: $10.00 - $14.00 Job Description Call Center Counselors Sequium Asset Solutions where Tomorrow is Today. Our mission is to provide ...

Call Center Operator's Jobs
By Rome Health At Rome, NY, United States

Rome Health is seeking two Call Center Operators who have exceptional verbal skills to answer the telephone in a courteous and efficient manner. Good grammar, pleasant voice and the ability to handle ...

Call Center Operator Jobs
By Mutual Materials Company At California, United States
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Determines eligibility by comparing client information to requirements.
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Team Lead – Call Center
By InfiCare Staffing At Carrollton, TX, United States
Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
Educational requirements include a High School Diploma or equivalent.
Knowledge and experience using current computer technology, including experience with Excel and Word.
Improve workflows by using critical thinking skills to track activity and identify areas for improvement.
Minimum 3-year Call Center experience required.
Minimum 2-year supervisory experience is required, preferably in health plan operations.
Call Center Team Lead
By Xceedance At Worcester, MA, United States
Qualification & Experience required (including key competencies):
Strong knowledge of Property and Casualty Insurance
Transfer and effectively communicate knowledge of business rules
Professional demeanor and strong communication skills
Basic knowledge of office suite
Good attendance, performance and QA scores
Call Center Agents Jobs
By IT Temp, Corp At Worcester, MA, United States
* Manage insurance related incoming phone calls
- Insurance experience a plus, but not necessary
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Basic Customer Service Inbound Call Center experience
Call Center Clerk Jobs
By St. Bernards Healthcare At Jonesboro, AR, United States
High school education or equivalent.
One year food service experience in a hospital food service similar to SBRMC. Diet office or patient diet experience preferred.
This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
Call Center 10 Independent Worker
By Verkeicher Collection Inc. At United States

Job description Noise cancellation usb headset, i6, i7 or newer generation, 3.0 flash drive and home internet to connect Ethernet cord to your computer (only certain computers work on the platform ...

Staff Nurse - Integrated Call Center (90%)
By University of Iowa At Iowa City, IA, United States
Maintains knowledge of Standards of Care and other regulatory compliances
Maintain knowledge of Telehealth Nursing Practice Administration and Practice Standards
Keep current with nursing and health care knowledge base and to pursue further enhancements of job-related knowledge
Maintains competency in age appropriate communications skills for all age groups.
Offers constructive feedback and solutions to problems
Develops, and implements, patient/family teaching plan based on identified health education needs and the condition and age of the patient
Call Center Jobs
By First Transit At United States
➝ Attractive Benefits Package - Medical, Dental, Vision
Looking for a career change? Start by working for a transportation industry leader like First Transit!
➝ Competitive Starting Wage at $17.30/hr
3 1/2 days on 3 1/2 days off schedule
➝ Paid Vacation & PTO
➝ Fun and positive work environment

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference? Look no further! We are looking for a Call Center Lead to join our team and help us provide exceptional customer service. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Call Center Lead is a customer service professional who is responsible for managing a team of call center agents. The Lead is responsible for providing guidance, training, and support to the agents, as well as ensuring that customer service standards are met. The Lead is also responsible for monitoring and evaluating the performance of the agents, and providing feedback and coaching to help them improve. Detailed Job Description The Call Center Lead is responsible for providing leadership and direction to the call center agents. This includes providing guidance and support to the agents, as well as monitoring and evaluating their performance. The Lead is also responsible for ensuring that customer service standards are met, and for providing feedback and coaching to help agents improve. The Lead is also responsible for developing and implementing strategies to improve customer service, as well as developing and maintaining relationships with customers. Job Skills Required
• Excellent customer service skills
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to motivate and inspire others
• Ability to work in a fast-paced environment
• Knowledge of call center operations and procedures
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Qualifications
• Bachelor’s degree in business, management, or related field
• At least two years of experience in a call center or customer service environment
• Proven track record of success in a customer service role
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to handle difficult customer situations
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of call center operations and procedures
• Knowledge of computer systems and software
• Knowledge of customer service metrics and reporting
• Knowledge of customer service best practices
Job Experience
• At least two years of experience in a call center or customer service environment
• Proven track record of success in a customer service role
• Experience in a leadership role
Job Responsibilities
• Provide guidance and support to call center agents
• Monitor and evaluate the performance of agents
• Ensure customer service standards are met
• Provide feedback and coaching to help agents improve
• Develop and implement strategies to improve customer service
• Develop and maintain relationships with customers
• Provide leadership and direction to the call center team
• Handle difficult customer situations