Call Center Representative Jobs

The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.

Inbound Calls

• Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution.
• Communicates status of assignments to the Lead or Supervisor.
• Processes a high volume of incoming routine calls.
• Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns.

Tax Research

• Calls back homeowner as necessary, once research is complete.
• Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
• Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.

Teamwork

• Ensures customer SLA’s are maintained.

This position will perform other duties as assigned based on the needs of the department.

SALARY RANGE: $15.41 - $19.26