Call Center Manager Jobs

Our client is a growing and thriving company located in Ft. Myers, FL and is seeking a proven & experienced CALL CENTER MANAGER. Ideal candidate will be an experienced Call Center Manager that can support and grow the department. Will be responsible for coaching and developing a team of up to 15 reps. with supervisors and is directly responsible for their team’s performance. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in Call Center Management is required, and Customer Service, Technical Support, or Back-Office experience is preferred.

• Possess practical conflict resolution skills (both customer and agent conflict)
• Demonstrated ability to drive sales through the actions of others
• Strong supervisory experience, including staff development
• Advanced knowledge of Microsoft Office, including Outlook, Excel, Word & PowerPoint
• The ability to thrive in a fast-paced, ever-changing, and high-pressure environment
• Strong communication skills
• Superior knowledge of call center tools and technology used to manage KPIs
• Exceptional interpersonal & communication skills
• Proven leader with advanced time management, planning, organizational, and multitasking skills
• LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!
• Minimum of 4+ years of Call Center Management experience
• An ability to hold team members accountable for job performance, including adherence, KPIs, and process
• Strong understanding of the call center environment and the key levers to enhance performance and achieve client and financial targets

COMPENSATION: $50K – $80K Base Salary Based on Experience Plus Bonus Potential

Qualified & Interested Applicants please email your résumé in a Word attachment to:
[email protected]