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Senior Manager Call Center Jobs

Call Center Manager Jobs
By 4 Corner Resources At United States
Strong leadership and people management skills
Call center management certification from a recognized institution
Prepare regular reports to senior management on call center performance
Minimum of 5 years experience in a call center, with at least 2 years in a managerial role
Familiarity with call center software and customer relationship management (CRM) tools
Proven ability to manage remote teams
Call Center Manager Jobs
By EV Connect At Los Angeles Metropolitan Area, United States
Scale the existing call center onboarding and education experience for 10x growth.
Lead, manage and train the call center resources based in Europe, Asia and the US.
Manage and continuously improve upon the different teams within the call center (IE Driver Support, Commissioning, installer support).
Develop and hone the existing processes and customer experience to meet KPIs at scale.
Required: 5-10 years of experience directly managing an international, multilingual call center.
Experience in e-mobility industry desired.
Healthcare Call Center Manager
By Sleep Data At San Diego Metropolitan Area, United States
Acts as a point of contact and resource to outside accounts and special projects such as ResMed care management and Nationwide
Two to three years experience in the sleep industry, but this is preferred
A Strong level of contracts and insurance knowledge.
Medical/Dental/Vision/401(k) and other great benefits
Headquartered in San Diego, CA (http://maps.google.com/maps?q=OFF-SITE+San+Diego+CA+92123)
Responsible for overseeing the Client Services team including reception, scheduling, new patient registration and coordinating with the primary care physician’s offices
Manager Call Center Operations
By Grady Health System At , Atlanta, 30303
3 years of management (leadership) experience is required.
Project management skills is preferred.
Bachelor's degree in business administration, management, and/or health administration is required.
3 to 5 years of experience in call center operations, preferably in a healthcare environment is required.
1 to 2 years of healthcare operations experience particularly related to ambulatory or clinic throughput and work flow.
Patient Access knowledge is preferred.
Call Center Manager Jobs
By ALFASIGMA USA, Inc. At , Dallas, 75211
Bachelors Degree required (high school diploma and 10+ years’ call center management experience in lieu of degree).
Minimum Five (5) years of directly related supervisory or management experience
Demonstrated skills in performance management and employee development
Exceptional project and time management skills
Maintain professional and technical knowledge by tracking emerging trends in call center operations
Previous Sales call center experience desired
Call Center Process Manager E
By FIS Global At , Cincinnati, 45249

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 1 - 5% GENERAL ...

Call Center Manager Jobs
By Duquesne Light At , Pittsburgh, 15219
Three to five (3-5) years prior people management experience is desired.
Skills and Abilities Contributing to Success in this Role Include
Manage a group of Frontline Leaders (3 to5) responsible for the supervising, coaching and developing a team of Customer Service Representatives.
Guides Union leaders to partner to create an engaged and productive workforce and use persuasive skills to resolve union grievances.
Manage budget and track expenses.
Guides Credit and Collections Manager and the Collection team to define and coordinate the Collection activities and drive results.
Does: Program Manager (Call Center)
By Dept of Employment Services At , Washington, 20019 $99,513 - $139,318 a year

Plus, three (3) years of progressive supervisory/management experience in a customer service/call center environment.

Bachelor’s Degree from an accredited university, or equivalent preferred;

Call Center Manager Jobs
By Amentum At , Fort Carson $70,000 - $90,000 a year
5 years of case management experience
Ability to properly manage staffing and resources(team) and addressing case work requirements within their scope(s) of their responsibilities
Experience managing a call center and ability to manage fluctuating call/ticket volumes
Strong background in and understanding of Case Management and Customer Service (Call Center / Contact Center) operations
Case Management Call Center Manager –
Essential duties and responsibilities for the position include, but are not limited to:
Call Center Manager Jobs
By State of New Mexico At , Santa Fe, 87505 $59,739 - $95,582 a year
Education and years of experience must be related to the purpose of the position.
These combinations of education and experience qualify you for the position:
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
PERA active and inactive members
Ability to deal with difficult situations
Ability to adhere to strict deadlines
Hr Call Center Manager
By Cincinnati Children's Hospital At , Cincinnati, 45206 $41.10 - $52.27 an hour
5+ years of work experience in a related job discipline
Knowledge of regulations, procedures, and best practices in the field. Proficient ability to interpret and communicate CCHMC policies and procedures.
Excellent verbal, written and interpersonal communication skills.
Bachelor's degree in a related field
Call Center Manager Jobs
By RDC At , Riverside, 92506, Ca $60,000 - $67,000 a year
Coaches team members to improve technical knowledge and customer service skills on a day-to-day basis.
Coordinates with Human Resources and Management in a timely manner on any and all employee relations matters.
Performs other related duties and projects as business needs require at direction of management.
Tracks and manages Call Center key performance indicators (KPIs) to evaluate productivity, service levels and determine need for corrective action.
Exhibits managerial courage in addressing difficult operational and/or personnel issues
Minimum five (5) years of experience in a Call Center environment.
Manager, Call Center Jobs
By Virginia Mason Medical Center At , Bothell, 98011, Wa $42.51 - $61.64 an hour

Overview Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most ...

Manager, Call Center Operations
By MUSC At , Charleston, 29407, Sc

Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Call Center General Manager
By First Transit At , Arlington, 22204, Va
Thorough knowledge of the principles and practices of management and supervision.
Ensures compliance with all contractual requirements; Safeguards and backs-up data in compliance with contractual and company requirements.
Thorough knowledge of call center operations and administrative functions.
Thorough knowledge of occupational safety standards and procedures.
Considerable knowledge of affirmative action and EEO procedures.
Directly supervises all staff and oversees all HR/personnel actions for the division, including recruitment, hiring, training, promotion, discipline, suspension, termination, etc.
Senior Product Manager - Post Call
By Cresta At United States
6+ years of experience as a product manager / Sr. product manager or a product owner in enterprise saas software
Manage cross-functional team communication with business, design and engineering to prioritize, design, and define product functionality
Write clear and actionable product requirements
Ability to communicate product ideas, requirements and business plans to all levels of the organization
Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical stakeholders.
Blend of analytical skills and user empathy, with the ability to drive product decisions that incorporate quantitative and qualitative insight
Manager Call Center Jobs
By Pearson At United States
2-3 years experience working in a Tech Support management role
Formal education or equivalent practical experience (BA/BS preferred)
Provide coaching, development, and strategic focus to Supervisors and Customer Experience Specialist.
Partner with vendors and internal stakeholders to drive improvements in consistency and the overall customer experience.
Strong analytical, problem-solving, and trend analysis skills
Strong presentation and collaborations skills; ability to communicate at a high level across diverse team of stakeholders
Senior Call Center Manager
By Daxko At Santa Clara, CA, United States
Two (2) to four (4) years of experience in management
Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization.
Be a mentor for colleagues and help promote knowledge-sharing
Expert written and verbal communication skills, with the demonstrated ability to effectively communicate with C-level staff.  
Experience creating & maintaining relationships and rapport with clients 
Four (4) to Six (6) years of Customer Service experience 
Call Center Manager Jobs
By Pediatric Specialists of Virginia At Fairfax, VA, United States
Leadership experience with ability to train and interact with all levels Preferred Qualifications
2-5 years professional experience to include 1 year supervisor experience
Excellent customer service and communication skills
5 or more years professional experience
Assistant Call Center Manager
By DialOps At United States
• Experience in team management and excellent communication skills to inspire and lead your team effectively.
• Experience in customer satisfaction and contact center management.
• Manage operations and handle any customer challenges that may arise, turning them into opportunities for growth.
• Strong analytical skills to identify opportunities for improvement and drive data-based decisions.
• Ability to work independently and remotely, delivering results with dedication and self-motivation.
• Excellent written and verbal communication skills, ensuring clear and professional interactions with customers and team members.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Senior Manager to join our Call Center team and help us provide exceptional customer service. As Senior Manager, you will be responsible for overseeing the day-to-day operations of the Call Center, developing and implementing strategies to improve customer service, and ensuring that customer service standards are met. If you have a passion for customer service and are looking for a challenging and rewarding role, this could be the perfect job for you!

Overview The Senior Manager of Call Center is responsible for leading and managing the day-to-day operations of the call center. This includes developing and implementing strategies to improve customer service, increasing efficiency, and ensuring customer satisfaction. The Senior Manager is also responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. Detailed Job Description The Senior Manager of Call Center is responsible for leading and managing the day-to-day operations of the call center. This includes developing and implementing strategies to improve customer service, increasing efficiency, and ensuring customer satisfaction. The Senior Manager is also responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. The Senior Manager is responsible for developing and implementing policies and procedures to ensure the highest level of customer service. The Senior Manager is also responsible for developing and managing the budget for the call center, as well as overseeing the hiring, training, and development of staff. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement strategies
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of budgeting and financial management
• Knowledge of relevant software and technologies
• Ability to analyze data and make decisions
• Ability to handle customer complaints and resolve issues
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of experience in a call center or customer service environment
• Proven track record of successful customer service initiatives
• Proven leadership and management skills
• Knowledge of relevant software and technologies
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of budgeting and financial management
• Knowledge of relevant software and technologies
Job Experience
• 5+ years of experience in a call center or customer service environment
• Proven track record of successful customer service initiatives
• Proven leadership and management skills
Job Responsibilities
• Develop and implement strategies to improve customer service
• Increase efficiency and ensure customer satisfaction
• Develop and maintain relationships with customers, vendors, and other stakeholders
• Develop and implement policies and procedures to ensure the highest level of customer service
• Develop and manage the budget for the call center
• Oversee the hiring, training, and development of staff
• Analyze data and make decisions